QA & Co-ordination - PMO Senior Manager

PMO Senior Manager – Technology Governance & Delivery - QA & Co-ordinationAbout the RolePMO Senior Manager – Technology Governance & Delivery Purpose Lead the independent quality assurance and site co-ordination function for City Ops ICT assets throughout the project lifecycle. Establish and operate consistent quality controls, stage-gate checkpoints, inspection and testing arrangements, and evidence-based validation of operational requirements before handover and service transition. Maintain objective oversight of gaps, defects and remediation, while keeping delivery accountability with the relevant project, contractor, vendor or asset owner.ResponsibilitiesKey Responsibilities QA Governance & IndependenceOwn and maintain the City Ops ICT QA/QC and gap-assessment framework, including standards, workflows, evidence requirements, severity classification, validation, prioritisation, closure and reporting.Define QA checkpoints, sign-off criteria, Site Inspection Plans, asset-specific checklists, test scripts, hold/witness points and acceptance evidence standards.Provide independent assessment of operational readiness and quality, separate from project delivery accountability; challenge incomplete or disputed evidence and escalate material acceptance risks.Lead the QA team, including field/testing and domain verification resources, and apply consistent methods across sites and packages.Site Co-ordination, Inspection & TestingPlan and co-ordinate site access, inspections, permits, inductions, vendor attendance, equipment and documentation for site verification activities.Direct and quality-assure document reviews, physical inspections, interviews and functional testing performed by Field and Test Engineers.Co-ordinate physical and functional verification of ICT infrastructure and systems, including cabling/fibre, switches, equipment rooms, CCTV/VMS, access control, UPS and associated power arrangements.Ensure inspection records contain checklists, photos, test results, calibration and safety evidence, with a clear pass, gap or not-applicable outcome.Operational Readiness & Handover AssuranceTranslate approved service, support, monitoring, resilience, cybersecurity, lifecycle and non-functional requirements into measurable acceptance criteria.Validate readiness evidence, test and commissioning results, as-built and configuration records, asset information, licences, warranties, training, O&M documentation and support arrangements.Provide an evidence-based recommendation on handover readiness, documenting exceptions, residual risks, conditional acceptance and corrective actions; do not replace the authorised acceptance decision-maker.Confirm outstanding defects, vendor obligations and support information are transferred into the appropriate QTech ITSM/ServiceNow and operational governance processes.Issue Management, Reporting & EscalationOwn and maintain the Master Gap Register, Defect/Snag Register and Remediation Tracker as controlled, traceable records.Validate findings for evidence sufficiency, severity, ownership and corrective action; track target dates and verify objective closure evidence.Escalate critical/high findings, disputed classifications, safety concerns and unresolved readiness risks through agreed governance channels.Prepare dashboards, executive summaries and decision-ready reporting on quality status, ageing, dependencies, closure trends and handover risks; lead root-cause reviews and continuous improvement.Stakeholder & Team Co-ordinationCo-ordinate inspections, validation workshops and readiness reviews with City Ops ICT, QTech, MDU/EBU, Districts, Cybersecurity, vendors, contractors and service integrators.Provide work direction and coaching to field/test engineers and support consistent technical and audit-ready quality records.Seven Stage-Gate Quality CheckpointsCP1 – Understand Project Scope: Confirm asset/system scope, site constraints, applicable standards, stakeholders and QA approach.CP2 – Define City ICT Operations Requirements: Translate operational, service and non-functional requirements into measurable acceptance criteria.CP3 – Review Procurement Packages: Review RFPs, BoQs and specifications for inspection, testing, handover, support and evidence provisions.CP4 – Review Material Submissions: Review technical/material submissions, methods and test plans; flag deviations and lifecycle impacts.CP5 – Verify Delivered Requirements: Witness inspections and tests, validate as-built/configuration evidence and track defects to closure.CP6 – Support Handover Acceptance: Review handover packs and readiness evidence; recommend acceptance, exceptions and corrective actions.CP7 – Service Management Transition: Confirm quality records, support procedures and open obligations are transferred into operational governance.Interactions/ EngagementInternal: Technology Governance & Delivery Lead, PMO, City Systems, City ICT Infrastructure, Operational Readiness, Cybersecurity and operational asset owners.External: QTech, MDU/EBU, Districts, delivery teams, system integrators, contractors, vendors and specialist field/test engineers.QualificationsBachelor’s degree in Engineering, IT, Computer Science, Telecommunications, Electronics or related discipline.Typically 3 to 5 years in ICT QA/QC, technical assurance, testing, commissioning, field verification or asset handover across multi-site, multi-vendor environments.Experience leading gap/defect registers, site inspection programmes, acceptance criteria and management reporting.Preferred: PMP/PRINCE2, ITIL Foundation and ISO 9001 auditor or equivalent QA qualification; advantageous: Lean Six Sigma and relevant technical/testing certifications.Required SkillsKey competenciesIndependent, evidence-based judgement and challenge of incomplete readiness evidence.QA/QC leadership, quality governance, risk prioritisation and structured issue escalation.Clear stakeholder communication, cross-vendor co-ordination and audit-ready reporting.Ability to direct field verification teams and manage site access, safety and inspection logistics.Key Technical SkillsICT QA/QC governance, inspection/test planning, stage-gate assurance and evidence-based acceptance.Practical understanding of ICT infrastructure, smart-city and physical-security systems, commissioning, operational readiness and service transition.Defect and gap classification, root-cause analysis, remediation tracking, registers, dashboards and audit-ready reporting.Site safety, permit-to-work, field inspection co-ordination, cross-vendor dependencies and stakeholder management.Independent judgement, clear escalation, strong written reporting and the ability to challenge incomplete evidence constructively.Preferred SkillsPreferred: PMP/PRINCE2, ITIL Foundation and ISO 9001 auditor or equivalent QA qualification; advantageous: Lean Six Sigma and relevant technical/testing certifications.