QA/QC Supervisor

Primary Role Focus Implement, lead, and oversee Quality Assurance and Quality Control activities in Kuwait service center to ensure products, service-related products, components, assemblies, services, and associated records meet company, customer, engineering, operational, order, and applicable Quality Management System requirements. Coordinate receiving, in-process, testing, and final inspection activities; verify inspection, test, and validation records; liaise with functional areas on continual product and process improvement; and report Quality Management System performance and improvement needs to management. Key Tasks and Responsibilities

• Lead, coordinate, and support receiving, in-process, testing, and final inspection activities for materials, components, sub-assemblies, assemblies, services, and outgoing equipment.
• Ensure inspections and measurements are completed using appropriate gauges, calipers, micrometers, electronic inspection equipment, and other approved inspection methods.
• Conduct or verify visual and dimensional inspection results against approved drawings, specifications, work instructions, customer requirements, and order requirements.
• Communicate deviations, nonconformities, and proposed changes to the appropriate operations and quality management personnel, and ensure required actions are documented.
• Maintain and review detailed inspection, testing, validation, and release records, including records supporting outgoing equipment assemblies.
• Monitor quality metrics and established KPIs, identify quality performance trends, and report improvement requirements to management.
• Ensure Quality Management System processes and procedures for API Q2 and ISO 9001 are understood, implemented, maintained, followed, and continually improved, with appropriate records retained.
• Initiate and follow up corrective actions to minimize recurrence of nonconformities.
• Develop, implement, and maintain required Service Quality Control plans.
• Ensure incoming products, components, services, and activities meet applicable specifications.
• Review and approve final quality documentation, including product and release documentation, within assigned authority.
• Review and approve supplier quality documentation, including secondary process reports for coatings, heat treatment, welding, carbide application, material certificates, NDE, CMM reports, and dimensional inspection reports.
• Monitor supplier and vendor for quality trends and communicate required corrective actions to the Quality Manager and relevant functions.
• Generate and enter NCRs in the approved NCR system for discrepancies and nonconformities involving products, components, services, records, or activities that do not meet requirements.
• Resolve issues involving material test reports and other shipping documentation.
• Control calibration status and records for applicable measuring and monitoring equipment and ensure equipment remains suitable for use.
• Maintain accurate quality records, including QMS training records, and support purchasing, QC, and document-control activities as required.
• Streamline quality and document-control workflows and recommend QMS document improvements or revisions.
• Maximize departmental output and efficiency while maintaining inspection and documentation integrity.
• Liaise with operations, servicing manufacturing, engineering, supply chain, document control, and other functional areas to support product conformity and continual improvement.
• 5-10 years of Quality Control and inspection experience, preferably in oil and gas downhole equipment manufacturing; international experience is an asset.
• Previous supervisory, lead, or coordination experience in a QA/QC environment is preferred.
• Experience implementing and maintaining Quality Management Systems compliant with ISO 9001, API Q1, and API Q2 requirements.
• Experience continually improving Quality Management System processes and managing process efficiency.
• Intermediate proficiency with Microsoft Office, including Excel, Word, and Outlook.
• Data-oriented, with the ability to analyze quality data, identify trends, and draw supported conclusions.
• Knowledge of raw materials is an asset.
• Excellent oral and written communication skills.
• Based in Kuwait Education and Training
• Post-secondary education in Business Management, Engineering, Quality, or a related discipline. Quality Assurance or Quality Control coursework, or equivalent experience, is an asset. Physical and Safety Requirements
• Position is safety sensitive and subject to a pre-employment medical assessment and drug and alcohol testing.
• Subject to post-incident and reasonable-cause drug and alcohol testing.
• Extended periods of standing at an inspection bench or table while using inspection equipment, and periods of sitting at a desk using a computer, monitor, keyboard, and mouse.
• Compliance with the Health and Safety Program. Competencies
• Company Values: Customer Intimacy; Operational Excellence; Innovation.
• Role Competencies: Strategic Agility and Thinking; Impact and Influence; Processes and Procedures; Analytical Thinking; Planning and Organizing; Problem Solving; Relationship Building.