Quality & Hygiene Officer

Purpose of PositionThe Quality & Hygiene Officer supports the implementation and maintenance of quality assurance, food safety, hygiene, and compliance standards across all food and beverage operations. The role is responsible for conducting inspections, monitoring compliance, maintaining documentation, supporting audits, and assisting in staff training to ensure adherence to company policies and regulatory requirements.The position plays a key role in promoting a culture of food safety, hygiene excellence, and continuous improvement while ensuring operational standards are consistently maintained.Main Duties & ResponsibilitiesQuality Assurance & ComplianceConduct routine inspections to ensure compliance with quality and hygiene standards.Monitor adherence to operational SOPs and report any non-conformities.Assist in reviewing and updating quality-related documentation and procedures.Support the implementation of corrective and preventive actions.Participate in quality improvement initiatives across operations.Food Safety & HygieneMonitor food handling, storage, preparation, and service practices.Ensure compliance with HACCP, food safety regulations, and hygiene standards.Perform regular hygiene inspections of kitchen, storage, and service areas.Monitor cleaning schedules and sanitation programs.Verify temperature logs, food labelling, and traceability records.Audits & InspectionsConduct internal audits and compliance checks.Assist in preparing sites for external audits and inspections.Follow up on audit findings and ensure corrective actions are implemented.Maintain audit records and supporting documentation.Prepare inspection reports and communicate findings to management.Training & AwarenessSupport hygiene and food safety training programs.Conduct toolbox talks and awareness sessions for operational teams.Promote good personal hygiene and food handling practices.Monitor employee compliance with hygiene standards.Assist in developing training materials and guides.Documentation & ReportingMaintain accurate records of inspections, audits, and corrective actions.Update quality and hygiene documentation as required.Ensure records are filed and readily available for audits.Prepare periodic compliance and inspection reports.Track non-conformities and monitor closure of corrective actions.Incident & Risk ManagementReport food safety and hygiene violations promptly.Assist in investigating quality or food safety incidents.Support root cause analysis and corrective action implementation.Maintain records of complaints, incidents, and follow-up actions.Escalate high-risk issues to management immediately.Supplier & Vendor MonitoringAssist in evaluating supplier compliance with quality and hygiene standards.Support supplier inspections and documentation reviews.Monitor receiving procedures and product quality checks.Report supplier performance concerns to management.Maintain supplier compliance records.Customer FocusSupport investigations related to customer complaints and food safety concerns.Assist in gathering information and documenting findings.Follow up on corrective actions to prevent recurrence.Contribute to service improvement initiatives based on customer feedback.Ensure customer concerns are addressed in a professional and timely manner.Ancillary DutiesParticipate in committees, projects, and continuous improvement initiatives as assigned.Support environmental, safety, and quality-related programs.Act as a Fire Marshal or First Aider if trained and assigned.Perform other duties as directed by management.Quality ResponsibilitiesUnderstand and support the organization’s Mission, Vision, and Values.Deliver excellent service to internal and external customers.Promote and maintain food safety, hygiene, and quality standards at all times.Actively contribute to continuous improvement initiatives.Minimum Qualifications RequiredDiploma or Bachelor's Degree in Food Science, Food Technology, Microbiology, Hospitality Management, Quality Management, or related field.HACCP Level 3 or equivalent food safety certification preferred.Minimum 2-3 years of experience in a Quality Assurance, Food Safety, or Hygiene role within Hospitality or Food & Beverage.Knowledge of food safety regulations, HACCP principles, and hygiene standards.Good computer skills, including Microsoft Office applications.Good command of written and spoken English.Supportive SkillsStrong attention to detail.Good communication and interpersonal skills.Ability to conduct inspections and audits professionally.Problem-solving and analytical abilities.Ability to work independently and manage multiple priorities.Knowledge of food safety legislation and audit requirements.Willingness to travel between operational locations when required.