Quality & Process Auditor

Company: CodeAce IT Solutions LLPLocation: Calicut, KeralaEmployment Type: Full-TimeCodeAce is a fast-growing performance marketing and technology company working across multiple business verticals, including digital marketing, SEO, PR, media buying, creative/content, technology and global client servicing.As we continue to scale, we are looking for a Quality & Process Auditor who can independently evaluate the quality of our operations, identify gaps, improve processes and help build a strong culture of accountability and continuous improvement.The RoleThis is not a traditional software-testing QA position.You will work across departments to audit processes, deliverables, SOP compliance, operational efficiency and quality standards.Your objective will be simple:Find what is going wrong, understand why it is happening, and help us build systems that prevent it from happening again.Key ResponsibilitiesConduct periodic quality and process audits across different departments.Review team deliverables for accuracy, completeness and adherence to defined quality standards.Audit whether teams are following established SOPs, workflows and internal processes.Identify operational gaps, recurring mistakes, bottlenecks and quality risks.Perform Root Cause Analysis (RCA) for recurring quality and operational issues.Work with department heads to establish measurable quality standards and audit checklists.Recommend improvements to existing processes and SOPs.Track Corrective and Preventive Actions (CAPA) and ensure identified issues are properly closed.Create department-level quality scorecards and audit reports.Monitor recurring errors and identify trends across teams.Conduct random/sample audits to independently verify quality.Identify processes that can be standardized, automated or simplified.Present audit findings and improvement recommendations to management.Follow up with department heads until corrective actions are implemented.Help create a company-wide culture of process discipline, accountability and continuous improvement.What We Are Looking For3–6 years of experience in Quality Assurance, Process Auditing, Operations Excellence, Internal Audit, Process Improvement or similar roles.Experience in an IT services company, digital agency, BPO/KPO, performance marketing company or other multi-department service organization is preferred.Bachelor’s degree in Business, Management, Engineering, Technology, Commerce or a related field.Strong analytical and problem-solving abilities.Excellent attention to detail.Strong understanding of SOPs, process mapping, audit methodologies and Root Cause Analysis.Comfortable working with data, Excel/Google Sheets, dashboards and reports.Ability to communicate audit findings clearly and professionally.Ability to question existing processes and challenge assumptions with data.Strong follow-up and stakeholder-management skills.High level of integrity and independence.Added AdvantagesExperience or certification in any of the following would be an advantage:Lean Six SigmaISO Quality Management SystemsInternal AuditingBusiness Process ManagementContinuous ImprovementProject ManagementData Analytics / BI dashboardsHow Success Will Be MeasuredYour performance will be measured through indicators such as:Reduction in recurring errorsImprovement in SOP complianceAudit completion and coverageCorrective-action closure rateReduction in delivery/client-related quality issuesImprovement in department quality scoresNumber and impact of process improvements implementedIdentification and prevention of operational risksWho Will Succeed in This Role?You may be a great fit if you are the kind of person who:Notices problems others miss.Loves finding the root cause behind recurring issues.Believes every recurring problem should eventually become a process improvement.Can work independently without being influenced by individual departments.Is comfortable asking difficult questions.Uses data rather than assumptions.Doesn’t just report problems—you follow through until they are solved.If you enjoy understanding how businesses operate and improving the systems behind them, we’d love to hear from you.Apply now and help us build a stronger, more scalable CodeAce.