Quality & Support Engineer (UAE National)

Quality & Support Engineer

Location: Dubai, UAEOverview We are partnering with a leading international organization in Dubai that is looking to hire a Quality & Support Engineer.This is a broad technical role combining quality assurance, test automation and application support.

The successful candidate will be responsible for ensuring the quality and reliability of digital applications while also troubleshooting technical issues, supporting users and contributing to the smooth delivery of application releases.Key ResponsibilitiesDesign, develop and maintain automated test scripts for web applications using Playwright, Selenium or similar frameworks.Build and execute end-to-end testing strategies covering application functionality and user experience.Maintain and improve automated test coverage across application releases and deployments.Integrate automated testing into CI/CD pipelines and work closely with development and product teams.Investigate test failures, identify defects and support resolution through to completion.Perform both manual and automated testing where required.Troubleshoot application issues and provide technical support to internal and external users.Diagnose application problems through debugging, log analysis and system investigation.Support incident and change management processes, including application updates and new releases.Monitor application performance and proactively identify potential technical issues.Support application maintenance, system updates and production environments.Create and maintain technical documentation, troubleshooting guides and knowledge-base content.Provide user support and training for new applications, functionality and system updates.Collaborate with developers, product teams, business stakeholders and external vendors to resolve technical issues and improve application quality.Requirements4-6 years of experience within Quality Assurance, Test Automation, Software Testing or Application Support.Strong hands-on experience designing and implementing automated testing frameworks.Experience with Playwright, Selenium or similar automation tools.Strong understanding of both manual and automated testing methodologies.Experience integrating automated tests into CI/CD environments.Programming or scripting experience using JavaScript, Python or Java.Experience working with SQL databases and data validation.Good understanding of APIs, web technologies and system integrations.Experience troubleshooting applications, analysing error logs and resolving technical issues.Exposure to application monitoring and ticketing systems.Strong communication, analytical and problem-solving skills.Bachelor’s degree in Computer Science, Information Technology or a related discipline.Desirable ExperiencePerformance testing experience.Exposure to security testing.Previous experience within financial services, insurance or another regulated environment.Experience supporting business-critical applications in a production environment.What’s on OfferCompetitive salary and benefits package.Hybrid working environment.Opportunity to join a growing Digital & Innovation function.Exposure to modern testing, automation and application technologies.Strong opportunities for professional development and career progression.Collaborative international working environment.This would suit someone who enjoys being hands-on technically and wants a role combining test automation with broader ownership of application quality, support and continuous improvement.