Quality & Training Assurance – F&B Operations

Job Summary:We are looking for a Quality & Training Assurance Officer to support consistent quality, service, food safety, and training standards across Al Khayma Restaurant.The role will be hands-on, working with restaurant teams to check standards, identify gaps, conduct training, and follow up on improvements.

Job Responsibilities

Conduct regular quality and operational checks across the restaurant.Monitor service, food quality, hygiene, and SOP compliance.Identify gaps and follow up on corrective actions.Deliver onboarding and refresher training for restaurant staff.Support the implementation of SOPs and training standards.Conduct staff assessments and provide feedback.Monitor guest feedback and recurring service issues.Work closely with Restaurant Managers and Chefs to maintain standards.Prepare simple quality and training reports and highlight areas for improvement.Job Qualifications: 2+ years of experience in quality, training, operations, or a similar role within restaurants, F&B, or hospitality.Practical understanding of restaurant operations and service standards.Experience in staff training and coaching.Knowledge of food safety, hygiene, HACCP, and SOPs.Good communication and presentation skills.Hands-on, organized, and comfortable working directly with restaurant teams.Hospitality or culinary background is an advantage.