Quality Analyst

Key ResponsibilitiesReview the implementation & efficiency of quality and inspection systemsPlan, conducted & monitored testing and inspection of materials and products to ensure the quality of productsInvestigate customer's claims and non-conformance issuesAnalyze data to identify areas for improvement in the quality systemsDevelop, recommend, and monitor corrective and preventative actionsEvaluate audit findings and implement appropriate corrective actionQualificationsBachelor’s degree in any field or equivalent experienceMinimum 1 year of experience in customer support or service analysisExperience in BPO is an advantageFamiliarity with content moderation is preferableStrong English communication skills, both written and verbalExcellent communication, analytical, and problem-solving skillsProficient in Microsoft Office and Google Workspace (Docs, Sheets, Drive)Willing to work on shifting schedules, including night shiftsWilling to be based in Denpasar, Bali, Indonesia (WFO)Working Location: Jl. Imam Bonjol No.502, Pemecutan Klod, Kec. Denpasar Bar., Kota Denpasar, Bali 80119