Quality Assurance Analyst

ROLE OVERVIEW The Quality Assurance Analyst is responsible for ensuring that the products and services provided by the company meet the required quality standards. This individual will play a critical role in testing software applications, identifying defects, and suggesting improvements to ensure customer satisfaction and compliance with industry standards. KEY RESPONSIBILITIES Test Planning & Design Analyze business requirements and technical specifications to develop detailed test plans and test cases. Collaborate with the development and product teams to understand functionality and establish clear quality standards. Create, review, and update test documentation, including test cases, test scripts, and test data Test Execution Execute manual and automated tests to identify software bugs, issues, and areas for improvement. Conduct regression, performance, usability, and functional testing across platforms. Track and report defects, ensuring proper documentation and communication of findings to the development team. Collaboration & Communication Work closely with developers, product managers, and other stakeholders to ensure that defects are effectively identified and resolved. Provide feedback to improve the functionality, user experience, and performance of the product. Participate in sprint planning, stand-ups, and retrospectives in an Agile environment. Quality Assurance Processes Contribute to the development and refinement of QA processes, tools, and methodologies. Stay up to date with the latest trends and advancements in software testing, automation, and QA practices. Ensure that all products meet internal quality standards and external compliance requirements before release. Required Minimum two (2) years BPO/Call center industry experience 1 year QA experience Applicants must be willing to work on site (Ortigas) with a shifting schedule (permanent Sat-Sun off). Excellent English written and verbal communication skills – audio clip required Proficient in Microsoft Office (Word, Excel, Teams, Outlook) Preferred 2 years of work experience specializing in data entry, customer service, or US health insurance is a plus