Quality Assurance Collection

QualificationsDemonstrated skills in Quality Assurance and Quality Control within a contact center or similar operational environment.Experience with Quality Management practices, including developing and maintaining quality standards and procedures.Knowledge of Good Manufacturing Practice (GMP) or comparable compliance frameworks, and the ability to apply structured guidelines to service operations.Ability to perform Quality Auditing, including call evaluations, documentation reviews, and reporting of findings.Strong analytical and problem-solving skills, with attention to detail and accuracy in assessments.Effective communication skills, including the ability to deliver clear, constructive feedback to team members and stakeholders.Comfort working with call monitoring tools, CRM systems, and reporting software; proficiency in basic office applications.Prior experience in collection, customer service, or contact center quality assurance is highly beneficial.