Quality Assurance Engineer Lead

Role OverviewWe are seeking an experienced Lead QA – ServiceNow ATF to lead quality assurance activities across ServiceNow implementations and custom applications. The role involves defining test strategies, overseeing functional and automation testing, managing test coverage, mentoring QA team members, and ensuring high-quality delivery across projects.The ideal candidate should have strong hands-on experience with ServiceNow Automated Test Framework (ATF), along with a good understanding of ServiceNow modules, testing methodologies, defect management, and Agile delivery practices.Key ResponsibilitiesLead and manage QA activities across ServiceNow projects and implementations.Define and implement test strategies, test plans, test scenarios, and test cases based on project requirements.Develop, configure, execute, and maintain ServiceNow ATF test cases and test suites.Ensure adequate test coverage across custom applications, workflows, catalog items, integrations, and ServiceNow modules.Perform and oversee functional, regression, integration, system, and upgrade testing.Review test cases and automation scripts to ensure quality, coverage, and maintainability.Identify, document, prioritize, and track defects through to resolution.Collaborate closely with developers, business analysts, project managers, and other stakeholders to resolve quality issues.Monitor testing progress, identify risks and dependencies, and provide regular QA status updates and metrics to stakeholders.Mentor and guide QA team members on testing practices, ServiceNow ATF, automation, and defect management.Establish and improve QA processes, standards, checklists, and best practices.Support continuous improvement and contribute to integrating automated testing into CI/CD and DevOps workflows.Participate in requirement reviews, sprint planning, defect triage, retrospectives, and other Agile ceremonies.Ensure QA deliverables are completed within project timelines and meet defined quality standards.Required Skills & Qualifications3–5 years of experience in QA/testing, with relevant experience in ServiceNow testing.Strong hands-on experience with ServiceNow Automated Test Framework (ATF).Strong understanding of manual and automated testing methodologies.Experience in developing test strategies, test plans, test cases, and test scenarios.Good knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, and custom applications.Experience in functional, regression, integration, system, and upgrade testing.Good understanding of ServiceNow scripting and JavaScript.Experience with defect management and QA tracking tools.Strong understanding of Agile/Scrum methodologies and QA processes within Agile teams.Ability to review requirements, identify testing risks, and ensure appropriate test coverage.Good analytical, problem-solving, leadership, and communication skills.Ability to mentor QA team members and coordinate effectively with cross-functional teams.Preferred QualificationsServiceNow Certified System Administrator (CSA) or relevant ServiceNow certification.ServiceNow ATF-related certification or hands-on certification-level experience.Experience in ServiceNow upgrade and regression testing.Experience with integrations and testing of external systems.Lead Experience Must.Exposure to CI/CD pipelines and DevOps practices.Experience with tools such as JIRA, Azure DevOps, or similar test/defect management tools.Experience in leading or coordinating QA activities across multiple projects.