Quality Assurance Manager - Bingin Uluwatu

Quality Assurance ManagerLocation: Bali, Indonesia (on-site, travel between properties required)Type: Full-timeReports to: General ManagerAbout the RoleWe're looking for a Quality Assurance Manager to set and enforce cleaning, presentation, and service standards across our villa portfolio. This role is equal parts standard-setter and hands-on enforcer — you'll define what "guest-ready" actually means for every property, then walk the villas regularly to make sure that standard is consistently met, not just documented on paper.We're looking specifically for someone from a luxury hotel background, with at least 5 years of experience in a Quality Assurance, Housekeeping Standards, or Guest Experience role at a recognized luxury hotel brand. You understand how a real QA program is structured and audited, and you're ready to bring that same discipline to a fast-growing villa portfolio that's building this function from the ground up.What You'll DoDevelop and document cleaning, presentation, and grooming standards across all villas — covering housekeeping, pool areas, outdoor spaces, and staff appearance.Conduct regular, unannounced quality inspections and walkthroughs of guest areas across the portfolio, and produce clear, actionable inspection reports.Conduct grooming and presentation checks for on-site staff and submit findings to relevant leaders.Track recurring issues and discrepancies across properties, and coordinate corrective and preventive actions with property teams and department heads.Build and maintain a scoring or audit framework so quality can be measured consistently property-to-property, with improvement tracked month over month.Prepare a monthly quality report summarizing inspection results, trends, and outstanding issues for leadership.Design and deliver quality-standards training for housekeeping and on-site teams, including refresher workshops as needed.Work directly with property teams and supervisors to close gaps quickly, not just flag them.Build and lead a small quality team as the portfolio grows.Promote a culture where quality is a daily habit, not a pre-inspection scramble.What We're Looking ForMinimum 5 years of experience in Quality Assurance, Housekeeping Standards, or Guest Experience at a luxury hotel brand (e.g. Aman, Capella, Four Seasons, Belmond, or similar caliber).Direct experience building or operating within a structured hotel QA/audit program — not just following one.Sharp eye for detail — able to spot what "excellent" actually looks like versus what merely looks fine on the surface.Comfortable delivering direct, constructive feedback to on-site teams and following through until issues are genuinely resolved.Strong reporting skills — able to turn inspection findings into clear, actionable summaries for leadership.Willingness to travel regularly between villa properties across Bali.Self-directed and comfortable building structure where none currently exists.Nice to HaveExperience adapting hotel-grade quality standards to a villa or vacation rental environment.Familiarity with guest review platforms (Airbnb, Booking.com) and how quality issues surface in guest feedback.Experience training, mentoring, or building out a quality team.