Quality Assurance Manager

Quality Assurance Manager (Vietnam)Who We AreWe help photo studio professionals beat deadlines by providing reliable, AI-powered retouching at scale.We’ve spent years investing in people and developing software to create post-production’s greatest-ever timesaver: Pixelz Platform. The platform is powered by S.A.W.™, a digital production platform and traffic control system, powered by AI and specialized retouchers. The result is a retouching service offering unprecedented speed, consistency, and scalability.We’re trusted by leading brands in every category and have retouched 45 million product images and counting. The company was founded in Denmark but is now locally based, with offices in 6 countries and a global team of 600 people.Our vision is to change the way product visuals and studio management are handled in organizations around the world, leading to transformational change for our customers, from the bottom line to effective time management.Our three core values are:Let Data Decide. We empower each other to act when we see an issue or opportunity. We take pride in our work, speak up, and continuously improve without the fear of failing.Build Genuine Relationships. We are in it for the long term. We treat our colleagues, customers, and partners openly and honestly.Own It. We empower each other to act when we see an issue or opportunity. We take pride in our work, speak up, and continuously improve without the fear of failing.The RoleOwn and scale the company's Quality Assurance Framework to ensure consistent, high-quality delivery across all products and clients.This role is responsible for shifting QA from reactive issue handling to proactive quality management, driving standards (SLAs) across teams, enforcing accountability, and ensuring consistent quality at scale.Quality is a key driver, shaping delivery consistency and efficiency, and enabling us to scale our product offerings, making this role critical for customer satisfaction, operational efficiency, and financial scalability.Key Responsibilities1. Quality Standards & ComplianceDefine and enforce quality standards, SOPs, and internal SLAs across teamsEnsure consistent application of quality processes across all products (incl. AI products)Lead cross-team quality alignment and auditing as the central authority across teams, ensuring standards are enforced and outcomes are consistent2. Quality Insights & Continuous ImprovementDesign, implement, and scale the end-to-end Quality Management Framework (QMF)Own quality performance metricsAnalyze data to identify root causes and systemic issuesPartner with Production/Ops management to drive continuous improvement initiatives3. Escalation GovernanceOwn the Quality Issue Management & Escalation FrameworkLead cross-functional resolution of complex quality issuesEnsure root cause fixes and preventive measures are implemented and tracked4. Key Account Quality OwnershipOversee QA delivery performance for Enterprise / key accountsEnsure alignment between client expectations and production outputConsistently achieve account-specific quality targets & enable expansions5. Team Leadership & Capability BuildingLead and develop the QA team (performance, structure, ways of working)Build a strong QA culture focused on ownership, accountability, and speedCoach QA members and elevate overall quality capabilities across Vietnam teamsRequirements & Experience5–7+ years in Quality Management / QA leadership rolesExperience across 2–3 different, complex industriesProven track record of:Building or scaling a Quality Management System from scratchDriving cross-functional change and standardizationImproving quality metrics in complex operational environmentsStrong ability to adapt quickly to new industries and productsExperience working directly with customers to understand requirements and translate them into quality standardsEnglish language at a business professional levelData-driven mindset with strong analytical and problem-solving skillsComfortable operating in a fast-paced, high-growth environmentStrong leadership presence with the ability to influence across teams and seniority levelsStrong Plus: Certification in Six Sigma, Lean, or similar methodologies, with hands-on experience applying structured problem-solving and process improvement frameworks in complex operational environmentsWhat Success Looks LikeQA operates as a proactive, central quality function, not a reactive support layerClear, enforced quality standards across all teams, workflows and productsMeasurable improvement in:High Customer SatisfactionHigh First Time Approval RateReduced (non-recurring) Escalations & Resolution TimesReduced Production Rework and High Efficiency ScoresReduced dependency on commercial teams for scalable delivery through ownership & structureBenefitsFlexible working hours in a results-oriented culture with 5 days working from home per month.Attractive salary reflecting your impact on business and quality outcomes.Full statutory insurance plus enhanced private healthcare (Pixelz Care), along with annual health check-ups and wellbeing programs.Work in a truly international environment, collaborating with teams across Europe, the US, and Asia.Clear development pathways, hands-on training, and opportunities to build new capabilities in operations, AI-driven production, and quality systems.Up to 15 days annual leave, summer day off, and full maternity (6 months) & paternity (2 weeks) leave.Team building activities, company trips, clubs (sports, chess, etc.), Happy Friday events, and a collaborative, energetic workplace.