Quality Assurance Manager

1. POSITION OBJECTIVE & SCOPEThe Quality Control Officer supports the consistent application of academic and operational quality standards across the College. The role conducts compliance checks, verifies records and evidence, monitors corrective actions, and reports exceptions to the Quality Assurance Manager. Through accurate documentation, data monitoring, and timely follow-up, the postholder strengthens audit readiness, continuous improvement, and the reliability of institutional processes and outcomes.2. ACADEMIC QUALIFICATIONSMinimum Qualification *Bachelor's degree in quality management, business administration, education, engineering, or a related disciplinePreferred QualificationPostgraduate qualification in quality management, higher education, business excellence, or a related fieldProfessional MembershipA certified quality auditor, ISO 9001 internal auditor, EFQM, or equivalent certification is preferred.UAE Emirates NQF LevelLevel 7 minimum; Level 9 preferredQualification EquivalencyOverseas qualifications must be attested by UAE MOHESR, where applicable3. SKILLS & EXPERIENCEE = Essential (must have at appointment) | D = Desirable (preferred but not mandatory)ExperienceMinimum Years of Experience - E / D3+ years of experience in quality control, quality assurance, compliance, audit, or academic administration - EExperience conducting process checks, reviewing documentary evidence, and maintaining quality records - EExperience tracking non-conformities, corrective actions, deadlines, and closure evidence - EExperience preparing management reports, dashboards, audit files, or performance summaries - EExperience within higher education, training, or another regulated service environment - DExperience in a multicultural UAE/GCC organisation - DTechnical & Functional SkillsTechnical / Functional Skill - E / DApplies quality control methods, sampling principles, checklists, root-cause analysis, and corrective-action tracking - EInterprets policies, procedures, standards, and regulatory or accreditation requirements accurately - EMaintains controlled documents, registers, version histories, evidence repositories, and audit trails - EUses Excel, Microsoft Office, dashboards, databases, and document-management systems to analyse and report quality data - EKnowledge of ISO 9001, institutional accreditation, outcome-based education, or higher-education quality frameworks - EManagement & Leadership SkillsManagement / Leadership Skill - E / DPlans and prioritises concurrent quality checks, reporting cycles, and follow-up actions to meet deadlines - ECoordinates effectively with faculty, administrators, process owners, and support departments - ECommunicates findings objectively and escalates material risks or repeated non-compliance appropriately - ESupports staff awareness and provides practical guidance on approved quality procedures - EContributes constructively to process improvement and change initiatives - D4. LANGUAGEFluency in written and spoken English is essentialFluency in spoken and written Arabic is a plus.5. DUTIES & RESPONSIBILITIESResponsibility Area / ThemeQuality Checks & Compliance Monitoring: Conduct scheduled and risk-based checks of academic and administrative processes against approved policies, procedures, standards, and control requirements; document findings accurately.Document & Record Control: Maintain controlled documents, registers, templates, version histories, evidence files, and retention records; verify that current approved documents are accessible and consistently used.Non-Conformity & Corrective Action Follow-up: Log exceptions and non-conformities, support root-cause reviews, assign agreed actions, monitor due dates, verify closure evidence, and escalate overdue or recurring issues.Data Validation, Analysis & Reporting: Validate quality and performance data, monitor KPIs and trends, prepare dashboards and periodic reports, and highlight anomalies, risks, and improvement priorities to the Quality Assurance Manager.Audit & Accreditation Support: Prepare evidence and document packs, coordinate audit logistics, support internal and external reviews, record observations, and track responses and action plans to completion.Process Improvement Support: Analyse recurring findings and stakeholder feedback, recommend practical control improvements, and support implementation and effectiveness checks for approved changes.Stakeholder Guidance & Quality Awareness: Provide day-to-day guidance on procedures, templates, evidence requirements, and deadlines; support briefings and awareness activities that strengthen quality culture.Quality Systems Administration: Maintain quality databases, action trackers, shared repositories, calendars, and workflow systems while ensuring confidentiality, accuracy, access control, and auditability.General & Institutional Responsibilities: Comply with organizational policies, confidentiality, data protection, health and safety, and the code of conduct; undertake continuing professional development and other duties assigned by the direct supervisor.