Quality Assurance Specialist

About USTemu is seeking a highly motivated and experienced General Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.Quality Assurance SpecialistKey Responsibilities1.Assess business output and decision accuracy to ensure policy compliance and adherence to operational standards.2.Conduct quality audits based on established sampling methodology.3.Identify quality trends and recurring errors. Perform Root Cause Analysis (RCA) on quality issues.4.Prepare quality reports and dashboards. Conduct calibration sessions with Operations, and Trainers.5.Participate in policy updates and guideline reviews. Ensure documentation is accurate and up to date.Qualifications1.Bachelor's Degree preferred.2.At least 2 years related experience.3.Proficient in structured problem‑solving, quality tools and statistical data analysis.4.Advanced skills in Excel (PivotTables, charts, statistical functions), PowerPoint & Google Workspace.5.Fluent in English as a working language; capable of independently writing reports, cross-team communication.Senior Quality Assurance SpecialistKey Responsibilities1.Conduct deep-dive Root Cause Analysis (RCA) on complex operational bottlenecks and systemic quality trends; generate strategic insights and actionable reports to support business decision-making. 2.Refine and maintain the overarching quality evaluation framework, grading rubrics, and scoring standards. 3.Independently lead complex QA initiatives and special projects to drive continuous process, policy, and efficiency improvements. 4.Facilitate cross-team calibration sessions and quality enablement to align standards across functions, driving overall service quality and operational productivity. 5.Partner with and support multiple business lines, ensuring consistent quality standards and operational resilience across all domains. 6.Coach and mentor junior and new QA team members, driving onboarding programs and professional guidance. 7.Handle complex case reviews, policy dispute escalations, and high-level audits to ensure strict compliance.Qualifications1.Bachelor's Degree preferred. 2.Minimum 3 years of working experience in the related field is required for this position. 3.Proficient in structured problem‑solving, quality tools and statistical data analysis. 4.Advanced skills in Excel (PivotTables, charts, statistical functions), PowerPoint & Google Workspace. 5.Fluent in English as a working language; capable of independently writing reports, leading cross-team communication, and mentoring team members.