Quality Assurance Specialist

We are seeking a detail-oriented and proactive Quality Assurance & Quality Control (QA/QC) Specialist to ensure high standards of quality across digital platforms, educational content, user experiences, and internal operations.The ideal candidate will be responsible for identifying quality issues, preventing errors, monitoring compliance with established standards, and continuously improving the overall quality of our products and services.Key ResponsibilitiesQuality Assurance (QA)Develop and implement quality assurance processes, standards, and checklists.Establish quality guidelines for educational content, courses, certificates, and platform operations.Review workflows and identify opportunities to prevent errors and improve efficiency.Collaborate with content, development, customer support, and operations teams to maintain consistent quality.Develop and maintain Standard Operating Procedures (SOPs).Recommend improvements to enhance user experience and operational performance.Quality Control (QC)Regularly audit educational courses, videos, descriptions, categories, and learning materials for accuracy, completeness, and consistency.Review website pages, user journeys, course enrollment, assessments, and certificate issuance processes.Identify and document content errors, broken links, usability issues, and functional defects.Perform manual testing of website features across desktop and mobile devices.Verify that reported issues have been properly resolved.Monitor customer complaints and feedback to identify recurring quality issues.Conduct periodic quality audits and prepare actionable reports.Reporting & Continuous ImprovementTrack quality metrics and monitor recurring issues.Prepare weekly quality reports highlighting findings, trends, and recommendations.Work closely with relevant departments to resolve identified problems.Follow up on corrective actions and evaluate their effectiveness.Contribute to continuous improvement initiatives across platforms and operations.RequirementsBachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.2-5 years of experience in Quality Assurance, Quality Control, Software Testing, or Digital Operations.Strong attention to detail and analytical thinking.Familiarity with manual website testing and bug reporting.Good knowledge of Excel or Google Sheets.Ability to create clear documentation, quality checklists, and reports.Strong organizational, communication, and problem-solving skills.Ability to manage multiple tasks and coordinate with different teams.Good command of English and Arabic.Preferred QualificationsExperience with e-learning platforms, digital products, or content-driven websites.Familiarity with Jira or similar issue-tracking tools.Understanding of basic software testing methodologies.Experience in content quality auditing and process improvement.Knowledge of user experience (UX) principles.Key SkillsQuality Assurance · Quality Control · Manual Testing · Content Quality · Website Testing · Bug Reporting · Quality Auditing · Process Improvement · SOP Development · User Experience · Jira · Data Analysis · Attention to Detail