Quality Assurance Specialist ( Education & Training)
Instant Software Solutions · Cairo, Egypt
Apply & track with Apply Edge**We're Hiring – Quality Assurance Specialist (Education & Training) | Full-time****Instant Software Solutions** is looking for a **Quality Assurance Specialist** to join our Education & Training department.⚠️ **Note:** This is NOT a Software/Automation Testing role. This position focuses on evaluating the quality of *teaching and training delivery* — not technical software QA.📌 **Responsibilities:*** Conduct regular classroom observations (online & offline) — both announced and unannounced — to evaluate instructor performance based on an approved evaluation framework* Investigate student complaints/escalations related to instructors or mentors — reviewing recordings, attendance, and assignments to determine root cause* Prepare clear, evidence-based reports after each observation or investigation* Provide constructive feedback to instructors to support their improvement* Track recurring issues/patterns and report them to management* Work closely with Education Managers and Academic Teams to ensure academic alignment and quality standards📌 **Requirements:*** Previous experience in Quality Monitoring, Academic Evaluation, Training/L&D, or Education Operations* Strong analytical skills — ability to investigate issues and identify root causes objectively* Excellent English writing skills for formal report writing* Experience with LMS platforms is a plus* Strong communication skills — able to deliver feedback diplomatically but clearly📌 **Work Details:*** Sessions mostly held 7:00 PM – 10:00 PM* Mix of online and on-site sessions (Dokki / Nasr City branches)* One day off per week, determined based on team schedule
Send your CV to **hr@instanteg.com**Or WhatsApp **+20 10 4468 2917**