Quality Assurance Team Lead

. KEY ACCOUNTABILITIESFunctional AccountabilitiesCoordinate with the Project Team to ensure the availability of resources required by contractors for optimal execution of quality assurance activities.Conduct regular site inspections to ensure Quality Assurance Engineers comply with company policies, quality standards, and approved procedures.Guide and support QA Engineers and Consultants during pre-inspections to achieve the required quality standards and project specifications.Ensure QA Engineers adhere to Standard Operating Procedures (SOPs) while conducting inspections, preparing snag reports, and developing Bills of Quantities (BOQs).Review and verify snag lists and BOQs before submission to the Commercial Team for further processing.Ensure properties and projects scheduled for handover are fully prepared and quality inspections are completed within the stipulated turnaround time.Perform final verification and approval of completion certificates and close-out documentation submitted by subcontractors.Conduct weekly coordination meetings with Project Teams and Consultants to identify quality issues, delays, and improvement opportunities, and implement corrective actions.Monitor attendance and performance of outsourced QA personnel and review monthly activity and inspection reports.Review and approve client appointment requests received through the DAMAC Living App.Handle escalated customer concerns and complaints, ensuring timely resolution and a high level of client satisfaction.Identify training needs and provide periodic coaching and technical training to QA Engineers to enhance performance and quality standards.Coordinate with the CRM Team by providing project-related documents, drawings, and technical information whenever required.Ensure all handover documentation, including as-built drawings, warranty certificates, operation manuals, and related records, are received from the Project Management Team and properly maintained.Maintain accurate records of inspections, handovers, snagging history, and cluster-related information, and provide regular updates to management.Ensure a seamless and positive customer journey throughout the property handover process.Policies, Systems, Processes & ProceduresComply with all departmental policies, procedures, Standard Operating Procedures (SOPs), and work instructions to ensure activities are conducted in a controlled and consistent manner.Demonstrate adherence to the organization’s values, ethics, and governance standards, supporting a culture of integrity, accountability, and excellence.Continuous ImprovementContribute to the identification and implementation of continuous improvement initiatives that enhance operational efficiency, quality standards, customer satisfaction, and cost effectiveness.Support the sustainability and optimization of systems, processes, and practices in alignment with industry best practices and organizational objectives.ReportingAssist in the preparation and submission of timely, accurate, and comprehensive reports, dashboards, and management information to meet departmental and organizational requirements.Provide regular updates on inspection status, handover readiness, quality metrics, client feedback, and operational performance indicators.