Quality Assurance Tester - Insurance Claims

Employer OverviewA leading composite insurance provider in the UAE, operating in Dokki, Giza, with nearly five decades of excellence, offering comprehensive insurance solutions across health, life, motor, and general lines. The organization operates across all Emirates and Oman, serving over 800,000 clients through a strong network of branches, brokers, bancassurance partners, and digital channels. Renowned for its financial strength and service excellence, it continues to set the benchmark for customer satisfaction and innovation in the regional insurance market.Job SummaryWe are seeking an experienced Manual QA Tester with strong expertise in insurance policy administration and claims management, particularly within Medical Claims or Consumer Claims Insurance. The successful candidate will be responsible for driving end-to-end testing activities, validating business workflows, and ensuring the quality, stability, and reliability of insurance applications through comprehensive testing and close collaboration with business and technical teams.Key ResponsibilitiesExecute end-to-end manual testing across insurance policy administration and claims management applications.Plan and perform System Integration Testing (SIT), Business User Acceptance Testing (UAT), and production validation activities.Review business requirements, functional specifications, and user stories to develop comprehensive test scenarios and test cases.Validate insurance workflows, including policy lifecycle management, policy issuance, endorsements, claims registration, processing, settlement, and closure.Conduct functional, integration, regression, and exploratory testing to ensure system functionality and business requirements are met.Perform API testing using Postman or equivalent tools and conduct mobile application testing across Android and iOS platforms.Identify, document, track, retest, and manage defects through resolution and closure.Collaborate with business users, product owners, and development teams to clarify requirements, troubleshoot issues, and support effective resolution.Support business demonstrations, release validation, deployment testing, and production sanity checks.Prepare test execution reports, defect metrics, and quality summaries to communicate testing progress and outcomes to relevant stakeholders.QualificationsBachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.Minimum of 4 years of hands-on experience in Manual Software Testing.Proven experience testing insurance applications, specifically in Medical Claims or Consumer Claims Insurance.Practical experience in end-to-end testing, SIT, UAT, regression testing, and production validation.Experience preparing test scenarios, test cases, executing test plans, and managing defects.Experience working closely with business stakeholders and technical teams in software delivery environments.Strong analytical thinking and problem-solving skills.Excellent communication and stakeholder management abilities.High attention to detail and a quality-focused mindset.Strong collaboration and interpersonal skills.Ability to manage priorities and independently drive testing activities.Strong knowledge of manual testing methodologies and the Software Testing Life Cycle (STLC).Understanding of insurance policy administration and claims management workflows.Hands-on experience with functional, integration, regression, and exploratory testing.Experience conducting SIT, UAT, and production validation.Practical API testing experience using Postman or equivalent tools.Experience testing mobile applications on Android and iOS.Strong defect reporting, tracking, troubleshooting, and retesting capabilities.Proficiency in test management and defect tracking tools.Working knowledge of API testing tools, particularly Postman or equivalent.Ability to prepare test documentation, execution reports, and defect metrics.Familiarity with CRM, policy administration, or claims management systems is an advantage.Translate business requirements into effective test scenarios and test cases.Independently manage testing activities from requirement analysis through defect closure.Identify gaps in business workflows and ensure accurate validation of insurance processes.Communicate technical issues clearly to business and development stakeholders.