Quality Control

The role ensures the delivery of high-quality software by maintaining testing efforts, identifying defects, and validating system functionality against user and business requirements. In addition, the role maintains consistent testing standards, adapts strategies to evolving technologies, and executes both manual and automated tests to minimize risks and support timely releases. It also contributes to improving user experience, enhancing operational efficiency, and ensuring the reliability of development outcomes across platforms and environments. Role ConsiderationsMaintaining consistency in testing practices across diverse projects and teamsAdapting testing approaches to rapidly evolving technologies and system changesBalancing manual and automated testing to meet tight sprint deadlinesEnsuring test coverage and reliability across multiple environments and channelsJob Description Plan and coordinate testing activities by following structured processes and predefined schedules to ensure timely and organized execution across all phases of the project Prepare test plans and user acceptance testing (UAT) documents by analyzing business and technical requirements to provide clear direction for testing and confirm that the system meets user expectations Design, write, and execute test cases (manual and automated) by using tools such as Selenium, Java, TestNG, and Postman to validate system functionality, integration, and performance efficiently Analyze user stories, requirements, and test outcomes by analyzing documentation and executing tests to identify defects early and ensure alignment with business needs Log and escalate issues by reporting bugs in Jira and preparing detailed reports for daily meetings to facilitate prompt resolution and informed decision-making Contribute to sprint planning and Agile ceremonies by estimating testing efforts and collaborating with cross-functional teams to align deliverables with timelines and development capacity Execute various levels of testing—including Functional, Integration, System, Performance, and Regression—by applying appropriate test strategies and frameworks to ensure comprehensive validation of the software's quality and reliability Guide and support junior test engineers by providing training, best practices, and regular feedback to enhance team competency and maintain consistent testing standards Handle testing across platforms and environments by coordinating tests on desktop, web, and mobile systems in various staging setups to ensure consistent user experience and system performance in real-world conditions Create training materials, technical documentation, and user manuals by documenting key processes and system usage instructions to support end users in adoption and troubleshooting post-deploymentStandardized Responsibilities by Job Level:Policies, Processes, and Procedures: Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent mannerDay-to-Day Operations: Follow and implement the day-to-day operations related to own job to ensure continuity of work within required SLACompliance: Comply with all relevant regulations and internal policies and code of conduct to maintain sound legal position and mitigate any potential riskKPIs Defect Detection Rate Test Case Coverage Automation Execution Rate Defect Reopen Rate Test Execution TimelinessInternal and External StakeholdersInternal Stakeholders: Development Team Project Managers Business Analysts IT Operations TeamExternal Parties: Software Vendors Third-party Service Providers Clients (for UAT and issue resolution) External Test Tool ProvidersRequirementsRequirementsEducation: Bachelor's degree in information technology, Computer Science, or a related disciplineProfessional Experience: 3 - 5 years of experienceCompetencies (Knowledge, Skills And Abilities)Knowledge Software Development Life Cycle (SDLC) and Testing Life Cycle (STLC) Agile methodologies and sprint planning processes Testing principles (Functional, Regression, Integration, Performance, UAT) Defect tracking and bug lifecycle Risk-based testing and quality assurance best practicesAbilities Analyze and interpret business and technical requirements Design and execute comprehensive test strategies Identify, isolate, and document defects effectively Prioritize tasks and manage time across multiple projects/environments Adapt testing approaches based on evolving technologies and project needsTechnical Skills Test automation tools: Selenium, TestNG Programming/scripting: Java API testing tools: Postman Defect tracking and test management: Jira Version control systems: Git (preferred) Writing and maintaining test scripts and documentationSoft Skills Attention to detail and critical thinking Strong communication and collaboration skills Problem-solving and root cause analysis Ability to mentor and guide junior testers Proactive approach and continuous improvement mindset