Quality Improvement Specialist

About the RoleWe are looking for a Business Quality Improvement Specialist to drive continuous improvements across our partners and business units.In this role, you will analyze customer data, identify the anomaly and error, provide the data anomaly list. Compile QA Findings from all partners and detect the possibility of the finding to other partners. Increase data quality by proposing data corrections that are ready for patching to related units/partners. Analyst QA, SKAI, OJK and other findings, and reveal improvement opportunities and recommend actionable steps and strategy for better business process.What You Will Do Collaborate with Quality Assurance and relevant stakeholders to gain an in-depth understanding of the root causes behind findings and concerns raised by QA, Business, Risk Management, Internal Audit (SKAI), and regulators such as OJK, Bank Indonesia (BI), and PPATK.Prepare and analyze data to provide meaningful triggers and insights that support Quality Assurance assessment and sampling processes.Work closely with partners and relevant business units to improve data and process quality, ensuring that corrective actions are implemented and preventive measures are established to avoid recurring issues.Translate data-driven insights into actionable improvement initiatives and recommendations to strengthen business processes, quality standards, and operational effectiveness.Analyze quality assessment data and QA findings to identify trends, patterns, root causes, and opportunities to improve business processes, data quality, and overall business quality.Conduct predictive analysis of QA trends and recurring quality issues to identify potential risks and emerging areas of concern before they impact business performance or regulatory compliance.Develop and recommend data quality improvement initiatives to relevant functions, including Credit Support & Control, Operations, and AML, with the objective of improving the quality and accuracy of regulatory reporting.What You Need to Have : Minimum Bachelor’s degree (S1) from a relevant field.Minimum 2 - 4 years of experience as a Risk Data Analyst or System Solution within the banking industry, particularly credit-related functions, or financial services/financing companies, or Fresh graduate with excellence skill in data mining and analyst.Risk Management Certification Level 4 is preferred.Strong skills in data analysis and data processing are highly preferred.Strong analytical thinking and problem-solving skills.Accuracy and attention to detailCreative thinkingData analysis and interpretationStakeholder coordination and collaboration