Quality Manager and Academic Co-ordinator

Location: Erode, Tamil NaduSalary: ₹25,000 – ₹40,000 per month

Department: Quality / Medical Education

Employment Type: Full-timeJob SummaryThe position is responsible for coordinating hospital quality management, accreditation compliance, patient safety initiatives, and academic administration of DNB/DrNB programmes.

The role involves ensuring adherence to applicable NABH and QAI accreditation standards, including Advanced Stroke Centre requirements, while coordinating postgraduate medical training activities in accordance with applicable National Board of Examinations in Medical Sciences (NBEMS) guidelines.The role requires effective coordination with clinical and non-clinical departments, medical faculty, trainees, hospital management, and quality committees to maintain compliance, improve operational efficiency, and ensure accreditation and academic assessment readiness.Key Roles and Responsibilities1. Quality Management & AccreditationImplement, monitor, and maintain compliance with applicable NABH and QAI accreditation standards, including Advanced Stroke Centre requirements.Develop, review, update, and maintain hospital policies, Standard Operating Procedures (SOPs), quality manuals, records, and accreditation documentation.Conduct internal audits, gap assessments, and mock assessments to evaluate compliance and identify areas for improvement.Monitor audit findings and ensure timely implementation and closure of Corrective and Preventive Actions (CAPA).Monitor patient safety practices, incident reporting, risk management, Root Cause Analysis (RCA), and clinical and non-clinical quality indicators.Track patient feedback, complaints, and resolution timelines to support continuous improvement in patient experience.Coordinate quality committee meetings, management reviews, staff training, and accreditation-related activities.Maintain document control systems and monitor applicable statutory and regulatory requirements.Analyse quality performance data and prepare monthly dashboards, reports, and compliance updates for management.Collaborate with all departments to implement quality improvement initiatives and sustain compliance with hospital quality and patient safety standards.2. DNB/DrNB Academic CoordinationCoordinate and monitor the academic and administrative activities of DNB/DrNB programmes in accordance with applicable NBEMS guidelines and institutional policies.Coordinate trainee admissions, joining formalities, faculty communication, academic calendars, and clinical postings.Monitor trainee attendance, logbooks, case presentations, seminars, journal clubs, and periodic academic assessments.Maintain records of trainee progress, leave, examination schedules, thesis submissions, and research activities.Coordinate with the Head of Department, teaching faculty, trainees, and hospital management to ensure timely completion of prescribed training requirements.Maintain mandatory academic records, reports, and documentation required for institutional assessments and NBEMS inspections.Monitor applicable requirements relating to faculty eligibility, clinical exposure, academic activities, and training documentation.Identify gaps in academic and administrative compliance and coordinate corrective actions.Facilitate institutional assessments, inspections, and other academic compliance activities as required by NBEMS.Key Performance Indicators (KPIs)Compliance with applicable NABH and QAI accreditation standards.Completion of internal audits and closure of audit findings within defined timelines.Timely closure and effectiveness of CAPA.Accuracy and completeness of quality and accreditation documentation.Staff training completion and awareness of quality standards.Monitoring and reporting of clinical and non-clinical quality indicators.Patient safety incident monitoring and complaint resolution.Accreditation and assessment readiness.Timely completion and maintenance of DNB/DrNB academic records.Compliance with applicable NBEMS training and documentation requirements.Coordination and completion of scheduled academic activities and assessments.BenefitsCell phone reimbursementPaid time offPreferred Candidate ProfileStrong organisational, documentation, coordination, and communication skills.Knowledge of hospital quality management systems and accreditation processes.Familiarity with NABH standards, quality indicators, internal audits, CAPA, and RCA.Ability to coordinate academic and administrative activities for postgraduate medical training programmes.Proficiency in preparing reports, maintaining records, and coordinating with multidisciplinary teams.Attention to detail, problem-solving ability, and a commitment to quality improvement and patient safety.Note: Educational qualifications, minimum experience, and specific certification requirements may be defined based on the hospital's recruitment criteria.