Quality Manager

Quality Manager – Data Centres

Location: London, UKSalary: £55,000–£65,000A leading technology infrastructure organisation is seeking an experienced Quality Manager to define, implement and enforce quality standards across major technology projects, with the opportunity to develop into a wider business quality leadership role.The position combines office-based quality management with regular travel to client sites and project locations across the UK, with occasional international travel within EMEA.Working within the Project Management Office (PMO), you will help standardise quality practices, mitigate project risks and drive continuous improvement across the project portfolio.The successful candidate will have proven experience overseeing quality on hyperscale data centre installations, with a strong understanding of project delivery processes, technical documentation and industry standards.You will initially focus on major technology infrastructure projects before taking a broader role in promoting quality management and continuous improvement across the wider operations function.Key ResponsibilitiesQuality Standards & PoliciesEstablish and maintain quality assurance policies, standards and procedures in line with client requirements and relevant industry standards.Embed consistent quality practices across projects and operational teams.Audits & Quality ReviewsPlan and lead independent quality reviews and audits of ongoing and completed projects.Conduct site inspections and assess compliance with required standards.Work with Project Directors and Operations Managers to address project-specific quality concerns.Risk & Issue ManagementMonitor quality-related project risks and ensure appropriate mitigation measures are implemented.Investigate non-conformances and drive corrective actions through to resolution.Continuous ImprovementAnalyse audit findings and project performance data to identify trends and improvement opportunities.Drive initiatives to improve project outcomes and service delivery.Promote a proactive approach to quality, ensuring quality is planned into projects rather than simply inspected afterwards.Documentation & ReportingDevelop and maintain a central repository of quality documentation, including audit reports and quality plans.Prepare consolidated quality reports for the PMO and senior management.Review and improve project quality documentation where beneficial.Training & Operational SupportTrain project teams and contractors on quality requirements and standards.Support project support teams in preparing project quality documentation.Ensure personnel responsible for quality are suitably equipped and trained.Stakeholder & Client ManagementWork closely with project managers, site teams, clients and subcontractors to communicate quality expectations.Liaise with client representatives and external quality assurance officers during project inspections.Deliver client-facing presentations and support technical reviews where required.Build and maintain long-term client relationships.Pre-Sales & Business SupportSupport pre-sales and bid activities to identify and mitigate potential quality-related operational risks.Help develop and maintain effective business practices.Provide leadership and guidance throughout the project lifecycle.RequirementsExtensive experience in Quality Assurance / Quality Control (QA/QC) within telecommunications infrastructure cabling, ICT, security or data centre environments.Proven experience supporting and assuring quality on hyperscale data centre projects.Strong knowledge of quality management systems, including ISO 9001:2015, with an understanding of auditing and continuous improvement.Experience working in live project environments and conducting on-site audits, inspections and quality reviews.Demonstrated ability to establish and implement quality standards, processes and documentation across complex projects.Strong understanding of technical documentation, including specifications, drawings and schematics.Knowledge of relevant industry standards, including TIA/EIA, BS/EN and ISO/IEC.Ability to manage multiple projects and stakeholders across design, delivery and handover.Strong communication, leadership and influencing skills.Experience supporting pre-sales and bid activities to mitigate quality risks.Strong understanding of project contracts, scope and deliverables.Working knowledge of PRINCE2 or an equivalent project management methodology.Ability to coordinate and support multi-skilled teams.Willingness to travel regularly across the UK, with occasional international travel.Additional InformationThe role is primarily based in the London office, with regular travel to project and client sites.

The successful candidate will have the opportunity to develop into a wider quality leadership position within the business.