Quality Officer

Company Description Diamond | دايموند is a trusted insurance brokerage known for its highly qualified and experienced team, strong affiliations with leading insurance companies, and a dedicated focus on customer satisfaction. The company provides individuals and businesses with tailored, affordable insurance policies backed by transparent processes and registration with the Saudi Central Bank (SAMA). Diamond | دايموند closely monitors market trends and the solvency of insurance providers to offer contracts with comprehensive coverage. The team supports clients throughout the claims process and provides structured servicing tools, such as a servicing calendar, to ensure a smooth and reliable experience.Role Description The Quality Officer is a full-time, on-site role based in the Riyadh Region, responsible for maintaining and improving quality standards across Diamond | دايموند’s operations and services. This role includes developing and implementing quality control procedures, performing regular audits of internal processes and documentation, and monitoring compliance with regulatory and company requirements. The Quality Officer will analyze data to identify trends, risks, and opportunities for improvement, and collaborate with cross-functional teams to design and implement corrective and preventive actions. Daily tasks also involve preparing quality reports, supporting internal training on quality practices, and communicating findings and recommendations to management to ensure consistent, high-quality customer service.Qualifications Candidates should possess strong Quality Control and Quality Management skills to design, implement, and maintain effective quality frameworks.Candidates should possess Quality Auditing skills to conduct systematic reviews, inspections, and assessments of processes and documentation.Candidates should possess solid Analytical Skills to interpret data, identify root causes, and propose practical improvement actions.Candidates should possess effective Communication skills to coordinate with internal teams, present reports, and support quality awareness and training.Experience in insurance, financial services, or a regulated industry is beneficial, along with familiarity with relevant quality and compliance standards.Bachelor’s degree in business, quality management, engineering, or a related field is preferred, with professional certifications in quality or auditing considered an advantage.Ability to work systematically, pay close attention to detail, manage multiple priorities, and use standard office and data analysis software effectively.