Quality Operations Coach

Job PurposeResponsible for the implementation of the food safety & product quality coaching program in the region (retail stores, central bakery- Supplier pre-qualification program (fresh, private label, and international suppliers).Facility Quality Management (Quality Coaching Program):Execute the Quality Coach Programs for Pandas Retail Stores, Facilities, and Omnichannel to ensure the highest product quality is met and comply with Panda standards.Suppliers' Quality Management (Supplier Audit Program):Implement supplier quality audit programs for private label (food & non-food vendors) and fresh (i.e., fresh meat, chilled meat, produce, deli, etc.).Customer Complaints and NCR Management:Implement customer complaints and the NCR process throughout the year. Pest Control and Hygiene Program:Projects ManagementPeople DevelopmentEducationA bachelor's degree in quality, food science, microbiology, veterinary medicine, agricultural engineering, chemical engineering, or any other relevant field is required.A certified lead auditor is preferred. Experience & CompetenciesMinimum 5 years of experience with (3) years at an audit and quality position.Knowledge in quality management and supplier audit programsKnowledge of local and international food safety standards (HACCP, ISO, AIB, BRC) and Saudi regulatory authorities’ standard requirements.Have experience in different fields of food safety & hygiene (manufacturing, retail, or hospitality).Leadership, developing others, emphasizing excellence, attention to details, thoroughness & dealing with complexity.Ability to work well under pressure.Have diplomatic, tactful, and resilient qualities.