Quality Supervisor

About the jobAt Basamh Group, our mission is to grow people and companies by empowering individuals and fostering collaborative relationships to achieve sustainable success. Backed by over 75 years of experience, we’ve built a strong, consumer-centric ecosystem serving the MEA region. Our excellence in distribution is driven by Basamh Trading Company (BTC) in retail and Specialized Food Services (SFS) in HORECA. GoodyCo leads our efforts in marketing and brand building, while Thokoman Foods anchors our manufacturing capabilities.Guided by our core values of true ownership, passion to grow, transparency and family spirit, we are committed to establishing long-term partnerships with our people and all those we work with. We aim to strengthen our network, uplift our communities, and build a legacy of homegrown success stories that inspire the leaders of tomorrow.Job OverviewTo monitor and enforce quality standards to ensure product integrity, compliance, and safety within warehouse operations and distribution processes.Role ResponsibilitiesLog and track quality-related complaints in the database, ensuring completeness and accuracy of reported issues.Conduct initial investigations with customers and trade marketing teams to determine root causes of quality or safety incidents.Apply statistical sampling techniques to inspect incoming deliveries and maintain high-quality standards.Physically analyze finished products during storage and before dispatch to identify potential quality deviations.Monitor and inspect storage conditions daily, including temperature, room humidity (RH), and stacking conditions.Ensure returned or refused products are quarantined for further inspection and corrective action.Validate that finished products are handled correctly during loading/unloading and confirm cleanliness of containers and trucks.Assist in developing large-scale inspection techniques that improve efficiency and accuracy.Establish Acceptable Quality Limits (AQLs) for all products to ensure compliance with quality standards.Maintain detailed records of quality checks and investigations to conduct data analysis when required.Ensure strict compliance with safety policies and regulations, conducting regular audits to enforce standards.Support the warehouse team in closing gaps identified during internal and external audits.Audit warehouse facilities at defined intervals, prepare reports, and set improvement goals in line with BRC Storage & Distribution standards.Verify that inbound and outbound processes follow traceability and recall protocols.Review the effectiveness of pest control activities and initiate corrective actions in case of non-compliance.Oversee the implementation and maintenance of ISO standards and certifications.Ensure that warehouse operations meet regulatory and organizational compliance standards.Manage the quality block tracker to identify, monitor, and resolve non-conformities in a timely manner.Develop and deliver training programs to educate teams on quality standards, procedures, and best practices.Ensure all warehouse employees wear proper PPE (Personal Protective Equipment) to maintain a hygienic and safe work environment.Provide guidance and assurance to the team to uphold quality standards in daily operations.Foster a culture of quality and continuous improvement across all levels.Minimum Requirements1-2 years of relevant experienceBachelors is requiredWorking EnvironmentAt Basamh Group, we pride ourselves on attracting talented individuals by offering dynamic and rewarding professional opportunities that inspire growth and innovation. We are deeply committed to fostering a culture of growth by supporting continuous development through hands-on learning, comprehensive online resources, interactive training, and personalized coaching. Guided by our core value of family spirit, we cultivate an environment where every individual feels valued, supported, and empowered to thrive. We ensure our people contribute to our collective success while finding fulfillment and pride in being part of the Basamh Group family.