Radiology Care Coordinator

Radiology Care Coordinator

Company: GibMed International Hospital

Location: Gibraltar

Department: Radiology ServicesSalary: £28,000 per annum

Employment Type: Full-time, 40 hours per weekAccountable to: Clinical Operations ManagerReports to: Radiology Service LeadApplication Deadline: Monday 26 October 2026About the RoleGibMed International Hospital is seeking a highly organised, proactive and patient-focused Radiology Care Coordinator to support the efficient delivery of our radiology services.This is a senior administrative coordination role responsible for managing patient pathways from referral through to imaging, reporting and follow-up.

The successful candidate will play a key role in ensuring timely, seamless patient care, optimising service capacity and supporting effective collaboration between clinical and administrative teams.Working closely with the Radiology Service Lead and multidisciplinary teams, the role also involves providing day-to-day guidance and support to the Radiology Assistant Care Coordinator.Key ResponsibilitiesCoordinate radiology referrals, appointments and patient pathways across MRI and other imaging services.Monitor waiting lists, bookings, reporting timelines and outstanding actions to minimise delays and ensure continuity of care.Liaise with patients, clinicians, insurers, external providers and internal departments to facilitate efficient service delivery.Proactively obtain and follow up on previous imaging, reports, documentation and funding authorisations.Support effective utilisation of scanning capacity, including managing cancellations, rescheduling and appointment availability.Maintain accurate patient records, service performance data and operational reports.Monitor external reporting systems, follow up on outstanding reports and escalate delays against agreed turnaround times.Identify and escalate pathway delays, capacity constraints and operational risks.Provide day-to-day guidance, task coordination and support to administrative colleagues.Ensure patients receive clear, timely and compassionate communication throughout their care journey.Contribute to service improvement initiatives, operational efficiency and high standards of patient experience.Essential RequirementsExperience & KnowledgePrevious administrative experience within a healthcare environment.Experience managing patient pathways, waiting lists, appointments or multiple competing priorities.Understanding of patient confidentiality, GDPR and accurate healthcare record keeping.Relevant administrative experience or demonstrable transferable skills.Skills & CompetenciesExcellent organisational and time-management skills, with strong attention to detail and accuracy.Ability to independently manage competing priorities and deadlines.Strong communication and interpersonal skills when dealing with patients, clinicians and external organisations.Proficiency in Microsoft Office and the ability to learn clinical and administrative systems.Ability to recognise potential pathway risks, anticipate delays and escalate concerns appropriately.Strong problem-solving skills, with a proactive approach to following tasks through to completion.A professional, reliable and patient-centred approach, with the ability to remain calm under pressure.Strong sense of ownership, accountability and discretion when handling sensitive information.Ability to work collaboratively within multidisciplinary teams while maintaining appropriate professional boundaries.Desirable Qualifications & ExperienceNVQ Level 3 in Business Administration, Health & Social Care or equivalent.Additional training in healthcare administration, Information Governance or customer service.At least two years' experience in healthcare administration.Experience within private healthcare, radiology, primary care, outpatient or surgical services.Familiarity with insurer or GHA authorisation processes.Experience using electronic patient record systems, PACS, RIS or specialist healthcare booking and reporting platforms.Experience preparing KPI reports, activity data or contract-performance information.An interest in service improvement, operational efficiency and developing effective patient pathways.Flexibility to support extended service operating hours or provide appropriate cross-cover where required.Working ArrangementsThe position is based within Radiology Services at GibMed International Hospital in Gibraltar.The role is full-time, comprising 40 hours per week. Some flexibility may be required to support service operating hours and operational needs.This is a non-clinical position. All clinical decisions, including imaging prioritisation, protocols and patient safety assessments, remain the responsibility of appropriately qualified clinical professionals.About GibMed International HospitalGibMed International Hospital is a growing private healthcare organisation in Gibraltar, committed to delivering high-quality, patient-centred healthcare services.We offer the opportunity to work within a collaborative, professional environment where individuals can make a meaningful contribution to patient experience, operational excellence and the continued development of our services.How to ApplyInterested candidates are invited to submit their CV and cover letter to: Careers@gibmed.giPlease include "Radiology Care Coordinator" in the subject line of your application.Closing Date: Monday 26th October 2026