Reception & Retail Specialist

Devision: Sports and EntertainmentDepartment: GALAXEACompnay: Sports and Entertainment CompnayFrom Land to Sea – Active Experiences in Nature’s Purest FormRed Sea Sports & Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG), responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination. RSSE manages and operates a diverse portfolio of sports, adventure, and leisure offerings, including water sports through Galaxea, adventure activities via Akun, and leisure experiences delivered by WAMA.RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic & Paralympic Committee, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030, supporting the Kingdom’s ambition to become a global leader in regenerative tourism.Job PurposeThe Reception & Retail Specialist is a site-based role responsible for delivering an exceptional first impression and seamless guest experience at the Center. As the primary point of contact for visitors, this role plays a critical part in shaping the overall guest journey through professional engagement, efficient administration, and high-quality retail operations.The role combines front-of-house guest interaction with back-of-house administrative and retail responsibilities. The Reception & Retail Specialist is expected to demonstrate strong interpersonal skills, commercial awareness, and organizational excellence to ensure the smooth day-to-day operation of the Center while maximizing sales performance and maintaining service standards aligned with luxury hospitality expectations.Key Responsibilities1. General ResponsibilitiesSupport the Center Manager in the day-to-day operations and overall performance of the Center.Maintain a professional, welcoming, and well-presented reception and retail environment at all times.Deliver all sales transactions in a professional, accurate, and customer-focused manner.Manage inventory planning, including pre-opening stock preparation and long-term retail forecasting.Oversee purchasing budgets and ensure optimal stock levels are maintained.Support operations across multiple sites, including remote work and on-site visits as required.2. Pre-Opening SupportCollaborate with the Center Manager in the setup and operational readiness of the Center.Support cross-functional teams during the delivery phase to ensure projects are completed as designed and operational targets are met.Develop a thorough understanding of retail products, services, and activities offered within the destination.Gain familiarity with courses and programs, including requirements, materials, and guest eligibility criteria.3. Operational & Retail Management (Post-Opening)Ensure all activities and services delivered through the Center meet professional and operational standards.Manage and oversee daily retail operations in line with company policies and procedures.Maintain accurate records of retail transactions, inventory, and reporting.Implement strategies to enhance customer satisfaction, increase sales, and improve profitability.Ensure effective merchandising of products to optimize visual appeal and revenue generation.Address guest inquiries, manage bookings, and resolve complaints efficiently and professionally.Support activity registrations, equipment rentals, and coordination between guests and operational teams.Act as a key communication link between guests, instructors, and operational staff.Maintain strong working relationships with internal teams and external stakeholders.4. Health, Safety, Environment & QualityEnsure compliance with all safety, environmental, and quality standards and procedures.Promote a safe, clean, and organized working environment in line with company policies.Escalate any operational or safety concerns to the Center Manager promptly.5. Policies, Procedures & ReportingAdhere to all company policies, SOPs, and operational guidelines to ensure consistency and control.Maintain accurate documentation, reporting, and administrative records.6. Continuous ImprovementIdentify opportunities to enhance operational efficiency, customer experience, and retail performance.Contribute to process improvements aligned with international best practices and organizational objectives.Job RequirementsQualifications & ExperienceProven experience in hospitality, retail, or front-office operations.Demonstrated track record in sales and customer service delivery.Familiarity with reception and retail operational practices and procedures.Core CompetenciesExcellent communication skills in English (written and spoken); Arabic is an advantage.Strong customer service orientation with a proactive, “can-do” attitude.Commercial awareness with strong sales and upselling capabilities.Highly organized with strong attention to detail.Ability to work in a fast-paced, dynamic, and multicultural environment.Strong interpersonal skills with the ability to engage high-end clientele.Problem-solving skills with the ability to handle guest requests and complaints effectively.Professional presentation aligned with luxury hospitality standards.Ability to work both independently and collaboratively within a team.Proficiency in Microsoft Office applications and basic administrative systems.Social media awareness and basic digital engagement skills.Desirable SkillsAdditional language proficiency (preferably Arabic).Interest or background in marine conservation, sustainability, or environmental education.Experience in resort, dive center, or tourism-related environments.Job ContextOperates within a luxury destination environment requiring high standards of service delivery.Requires flexibility to work varied shifts, including weekends and peak seasons.Involves both front-facing guest interaction and administrative responsibilities.Plays a key role in delivering a memorable and engaging guest experience while supporting commercial objectives.