Reception - Client Experience Agent

Job OverviewThe role of a Client Experience Agent revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and ‘switched on’ personality with ability to work well under pressure in a fast-paced environment.Main ResponsibilitiesActing as a first point of contact at IFZA Reception for professional partners, clients and visitors Supporting the smooth running of IFZA Reception, where all aspects of the client experience are delivered to the highest levelMaintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from professional partners and clientsDelivering prompt, courteous and efficient assistance to all clients liaising with other departments if necessaryProviding various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and proceduresMaintaining confidentiality of client data ensuring no sensitive information is disclosedPreparing, coordinating and tracking both internal and external document shipmentsMeet individual and team qualitative and quantitative targetsMaintaining professional image and high standards of groomingBuilding and maintaining effective working relationships whilst promoting the company culture and valuesPerforming other job-related duties as assigned by ManagementQualifications, Skills and ExperienceMinimum of 2 years’ experience in hospitality or similar customer service role in the UAEFamiliarity with CRM systems and practicesExcellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantageExcellent communication and interpersonal skills, knowledge of telephone etiquetteCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectively Excellent active listening and problem-solving skillsNote: Candidates who can join immediately are preferred