Reception Manager - Cala Vista - Jumeirah Mina Al Salam

About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.About Madinat JumeirahSet along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces.About the JobAn exciting opportunity has arisen for a Reception Manager – Cala Vista to join Jumeirah Mina Al SalamThe main duties and responsibilities of this role include:Manage and oversee 7 Rooms operations professionally, ensuring a seamless and personalized guest experience from reservation through arrival and departure, with strong knowledge of reservation procedures, guest preferences, special requests, and VIP requirements.Ensure the hostess desk/door is professionally managed and adequately manned, providing a warm, prompt and personalized welcome while maintaining high standards of grooming, presentation and Jumeirah service excellence.Monitor and maintain exceptional food, beverage and service standards, proactively gathering and responding to guest feedback, resolving complaints effectively, and escalating significant issues to senior management when required.Organize and supervise the day-to-day operations of the outlet, ensuring efficient staffing, clear communication and adherence to Jumeirah policies, SOPs, health and safety requirements, and quality standards.Lead, support and develop the team through on-the-job training, coaching and constructive feedback, fostering strong teamwork, professionalism and a consistent guest-focused approach.Monitor outlet performance, profitability and operational efficiency, identifying opportunities to improve service, productivity and guest satisfaction while supporting marketing initiatives and maintaining strong knowledge of hotel events, menus and destination information.About YouThe ideal candidate for this position will have the following experience and qualifications:6-8 years of luxury hospitality environment, with professional hands-on experience using 7 Rooms or a comparable reservation/guest management system.College Degree/Diploma in Hospitality, Business, Hotel Management or a relevant field; Bachelor’s Degree is desirable.Advanced proficiency in Microsoft Office and relevant hospitality systems, with strong administrative, reporting and organizational skills.Strong problem-solving, leadership and team management skills, with the ability to motivate, coach and support colleagues in a fast-paced environment.Highly detail-oriented, creative and organized, with strong project management and communication skills and a consistent focus on luxury guest service.About the BenefitsAt Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits include:Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideComprehensive healthcare and life insurance coveragePaid annual leave and flight from your home countryPerformance-based incentives tailored to your roleCompetitive tax-free salary paid in UAE Dirhams (AED)