Reception Manager

Senior Guest Relations / Reception ManagerCasa do Frango, London Bridge - MJMK Restaurants£55,000 to £70,000 - subject to experienceLocation: Full time, site based, London Bridge, SE1 1TUWe're looking for a Senior Guest Relations Manager to join our team at Casa do Frango, London Bridge, someone who thrives under pressure and genuinely loves the adrenaline of a full book. You will run the door, create unforgettable guest experiences and help us continue to grow.Casa do Frango, London Bridge is a bustling 260-cover space across two floors, with two private dining rooms, Boa Pinga and Boa Vida.We welcome thousands of guests every week. This role is about running the door: looking after every guest from the first enquiry to the last goodbye, treating the reservation book as a living, breathing puzzle to be mastered, strategically managing and massaging it to maximise covers while running tight waitlists, and making sure no one who comes in for a table is turned away when there is any way to seat them.You are the first and last impression every guest has of us, setting the tone for their entire visit. You will report to the Senior General Manager, and it will suit someone with strong experience of high-volume hospitality and first-class book management, who always finds a way to say yes.Key ResponsibilitiesRun the door, welcoming every guest with warmth and energy and setting the tone for their visitManage the book across SevenRooms and TripleSeat, handling reservations, walk-ins, waitlists and private dining so the restaurant runs fullAlways find a way to say yes, so no guest who comes in for a table is turned away when there is any way to seat themMaximise revenue through smart table management, seat allocation and upgrades, without compromising guest experience or flowDrive covers and grow the restaurant year on year, working with the Senior General Manager to hit and beat budgeted numbersAnalyse bookings, cancellations and no-shows to protect covers, working with marketing and events to keep the book fullLead, train and mentor the host team to embed our standards and best-in-class guest relationsWhat We're Looking ForWe're looking for a natural host with the operational knowledge to back it up, someone who keeps a firm grip on the book without ever losing warmth. You will bring:Extensive experience running the door in high-volume hospitality environments, with first-class book managementExpert-level SevenRooms knowledge, plus working knowledge of TripleSeat or a similar events systemA magnetic personality: you charm, reassure and keep guests happy even when they're waitingA genuine passion for creating unforgettable guest experiencesThe instinct to always find a way to say yesCommercial awareness, with a track record of growing covers and repeat businessThe ability to stay composed and strategic under pressureThe ability to lead, train and inspire a host teamStrong communication skills and flawless attention to detailWhat We Offer50% team discount across all MJMK restaurantsUp to £500 team referral bonusOpportunity to grow within one of London's most ambitious hospitality groupsEnhanced maternity and paternity pay after one year with usCompany sick pay after one year, up to five daysExtra day's holiday every year you're with us, up to five extra daysMental health and wellbeing assistance via Hospitality Action, offering free advice and counsellingEnhanced pension contributions after five years with usAnniversary reward for every year you're with usAbout MJMK RestaurantsMJMK Restaurants owns and operates a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, our journey began with Casa do Frango.In 2020, we partnered with chef patron Santiago Lastra to open KOL, a restaurant in Marylebone celebrating Mexican cuisine with British ingredients. KOL has since earned a Michelin star and been named one of the World's 50 Best Restaurants.2024 saw two new ventures: Fonda, a contemporary Mexican concept in Mayfair, our second collaboration with Santiago Lastra, and AngloThai in Marylebone, a debut restaurant from husband-and-wife John and Desiree Chantarasak, blending Thai flavours with British ingredients. Within three months of opening, AngloThai earned a Michelin star.In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7th in the Top 100 list, followed by KOL at number 50. Luso, a contemporary Portuguese restaurant in Fitzrovia, opened in September 2025.We're building ambitious restaurant brands with a focus on quality, creativity and guest experience, and we're just getting started.