Reception Manager

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 112 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.We are currently seeking an experienced Reception Manager to oversee the front-of-house reception and reservations operations for our award-winning lifestyle dining concepts, SUSHISAMBA and Signor Sassi. Both venues are renowned for delivering exceptional dining experiences, vibrant atmospheres, and world-class hospitality to an international clientele.Key Responsibilities:Lead and inspire the Reception, Hostess, and Reservations team to deliver exceptional guest experiences.Manage daily reservations, table allocation, waitlists, and seating strategy to maximize covers and revenue.Build and maintain strong relationships with VIP guests, regular clientele, and hotel partners.Ensure all guest enquiries, special requests, and complaints are handled professionally and efficiently.Work closely with Restaurant Managers and Operations to optimize service flow during peak periods.Maintain exceptional grooming, service standards, and front-of-house presentation.Coach, train, and develop the reception team to achieve operational excellence.Monitor reservation trends and prepare reports to improve guest satisfaction and business performance.Ensure all guests receive positive and professional greeting to the highest standards to exceed the customer's expectationsHandles guest problems and complaintsManage the reception team working schedulesIdeal Candidate:Minimum 2–3 years' experience in a similar role within luxury restaurants or lifestyle dining concepts.Strong knowledge of reservation platforms such as SevenRooms, or similar systems.Proven experience managing high-volume operations and leading multicultural teams.Excellent communication, guest engagement, and service recovery skills.Highly organized, commercially aware, and passionate about delivering exceptional guest experiences.Positive and high energy levelFluent in English; additional languages such as Italian, Russian, French, Spanish, are an advantage