Reception Manager

Reception Manager ***luxury hotel in Ireland***We are seeking an enthusiastic and experienced Reception Manager to join our team on a full-time basis. The ideal candidate will have proven managerial experience within a hotel Front Office environment, exceptional communication skills, strong attention to detail, and a passion for delivering personalised, outstanding service.What's in it for you?Professional, award winning training and development opportunities.Discounted accommodation rates with Red Carnation Hotel Collection.Annual Staff Appreciation Party and other Employee Recognition Events.Discounted rates with many local businesses and third party service providers (including Estate Activities).Heavily subsidised staff accommodation (subject to availability).Free meals on duty.Complimentary dry cleaning of business attire.Recommend friend and family bonus scheme.Two paid volunteering days each year.Holiday allowance increasing with length of service up to 25 days.Hotel based recognition incentives.Free access to Employee Assistance Programme.Who are we?The Lodge at Ashford Castle is sitting within the magnificent 350 acre estate of Ashford Castle, this property overlooks magical Lough Corrib. Originally built in 1865, The Lodge offers country house charm, fine dining in Wilde’s Restaurant and an exceptional range of estate activities. One of Ireland’s finest wedding destinations, pairing warm Irish hospitality with a modern appeal. As part of the Red Carnation Hotel Collection, we are committed to warm hospitality, high service standards and creating memorable experiences for every guest.Location: The Lodge at Ashford Castle, Cong, County Mayo IrelandEmployment type: Full-timeWorking pattern: Shift work 5 days on 2 days offKey Responsibilities of a Reception Manager:Leading, motivating, and developing the Front Office teamEnsuring smooth and efficient daily operations at ReceptionManaging guest check-in and check-out procedures to hotel standardsOverseeing guest accounts and administrative processesHandling guest queries and challenges with professionalism and careDriving service excellence and creating memorable guest experiencesWhat are we looking for?Previous experience as a Reception Manager or Senior Supervisor in a hotel or similar settingExceptional communication and interpersonal skillsStrong attention to detail and a proactive, solution-focused approachInspirational leadership skills and a commitment to team developmentA genuine passion for delivering exceptional, personalised guest serviceJoin us in this incredible new opportunity!We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.