Reception Manager

🚨 Service Excellence Manager – London | £45,000 + BonusAre you a hands-on hospitality leader who loves creating exceptional guest experiences?We’re working with an award-winning hospitality provider, and they’re looking for a Service Excellence Manager to lead one of their biggest clients front-of-house team.This is a role where you’ll genuinely lead from the front. They’re looking for someone who is happy to roll up their sleeves, get stuck in with the team and be visible on the floor, not someone who wants to manage from behind a desk.You’ll be responsible for setting the service standard, inspiring your team and making sure every guest interaction feels polished, personal and memorable.💡 Innovation is a big part of the role too.They want someone who is constantly thinking about “what could we do better?”, spotting opportunities to enhance the guest experience, introducing new ideas and finding creative ways to make an already high-performing operation even better.What’s on offer:💷 £45,000 + performance bonus📅 Monday–Friday⏰ 40 hours per week🏆 Award-winning hospitality environment📈 Opportunities for development and progression💡 The freedom and support to bring your ideas to lifeYou’ll be responsible for:Leading from the front and setting the standard for exceptional serviceCoaching, developing and motivating the front-of-house teamCreating memorable experiences for guests, clients and colleaguesBuilding strong relationships across the businessIdentifying opportunities to improve and enhance the serviceBringing new ideas, creativity and innovation to the workplace experienceMaintaining high standards while creating a positive and engaging team cultureBeing hands-on and getting stuck in when the operation needs youWe’re looking for someone who:Has leadership experience within hospitality, guest experience, luxury, workplace or another service-led environmentIs genuinely passionate about delivering exceptional serviceIs hands-on and happy to roll up their sleevesNaturally leads by exampleIs innovative and always looking for ways to improveHas excellent attention to detail and can anticipate what guests needCan inspire and energise a teamIs confident working in a highly visible, fast-paced environment