Reception Manager

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 113 properties in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.We are urgently seeking an experienced and charismatic Reception Manager to lead the reception, hostess and reservations operations at SUSHISAMBA Dubai.Offering a distinctive lifestyle dining experience that blends Japanese, Brazilian and Peruvian cuisine with exceptional hospitality and spectacular views, SUSHISAMBA is looking for a polished, energetic and guest-focused leader who can create outstanding first impressions, cultivate lasting guest relationships and ensure seamless front-of-house operations in a high-volume luxury dining environment.

Key Responsibilities

Lead, motivate and develop the reception, hostess and reservations team, ensuring consistently high standards of service and presentation.Oversee daily reservations, guest arrivals, table allocation, seating arrangements and waiting lists to optimize guest flow and table utilization.Deliver a personalized welcome to all guests, with particular attention to VIPs, regular clientele and special occasions.Build and maintain strong relationships with guests, hotel partners and key clientele to enhance loyalty and repeat business.Work closely with Restaurant Management and Operations to ensure seamless coordination between reception and service teams, particularly during peak periods.Handle guest enquiries, feedback and complaints professionally, ensuring prompt resolution and effective service recovery.Monitor reservation trends, guest preferences and operational reports to identify opportunities to improve guest satisfaction and business performance.Manage team scheduling, briefings, training and performance development to maintain operational efficiency.Ensure the reception area, guest communication and overall presentation consistently reflect the brand's luxury lifestyle positioning.Ideal Candidate: Must have proven experience as Reception Manager for at least 1 year within luxury restaurants or fine diningPrevious experience in reputable dining venues across Europe, particularly within luxury restaurants, fine dining establishments or premium lifestyle concepts, is highly preferred.Strong knowledge of reservation and table management systems, preferably SevenRooms or similar platforms.Proven ability to manage high-volume operations, VIP clientele and demanding guest expectations.Excellent communication, interpersonal and guest engagement skills, with the confidence to interact with an international clientele.Strong organizational skills, commercial awareness and an understanding of table optimization and reservation management.A proactive, solutions-oriented leader who remains composed under pressure and leads by example.Impeccable grooming, professional presentation and a genuine passion for luxury hospitality.Fluency in English is essential; additional languages are an advantage.