Reception Supervisor

This role is required to a reputable clinic in Riyadh The Reception Supervisor must possess strong operational and customer service expertise, with responsibility for overseeing front-desk operations in full compliance with healthcare and workplace regulations in Saudi Arabia, including patient registration, appointment management, and accurate data handling in alignment with privacy requirements under the Saudi Personal Data Protection Law and operational standards set by the Ministry of Health.The role must ensure proper patient identification, documentation accuracy, and coordination with clinical and administrative teams, while enforcing service protocols, managing reception staff schedules, handling complaints professionally, and maintaining high service quality standards. Additionally,The Reception Supervisor must ensure adherence to internal policies (including billing accuracy and “no invoice–no service” principles where applicable), support reporting and KPI tracking, and uphold a premium patient experience, supported by relevant experience in healthcare or hospitality, strong communication skills, and leadership capability within a regulated Saudi environmenQualificationsStrong supervisory skills, including team leadership, performance monitoring, and task delegation.Proven customer service abilities, with a focus on creating a positive, professional experience for visitors and callers.Hands-on experience with receptionist duties such as call handling, visitor management, appointment scheduling, and front-desk coordination.Experience in training and coaching front-desk or customer-facing staff to maintain consistent service standards.Strong organizational and time-management skills, with attention to detail and the ability to handle multiple tasks simultaneously.Proficiency with office and reception systems (phone systems, visitor management tools, scheduling software, and standard office applications).Previous experience in a supervisory or senior reception role, preferably in a corporate, healthcare, or hospitality environment.Ability to maintain confidentiality, handle sensitive information professionally, and adhere to company policies.Relevant diploma or bachelor’s degree in business administration, hospitality, or a related field is preferred.