Reception Team Member

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionLocated in the heart of Birmingham city centre, just moments from New Street Station, ibis Birmingham New Street Station hotel welcomes guests from around the world. We're looking for a friendly, energetic and customer-focused Reception Team Member to join our team. This is a full-time role with a salary of up to £12.73 per hour plus benefits.You'll likely be the first person our guests meet so you'll need to create great first impressions, deliver excellent service and help ensure they enjoy a smooth and welcoming stay.What You'll Be DoingWelcome guests and manage check-ins and check-outsHandle reservations, enquiries and guest requestsProcess payments and maintain accurate recordsPromote hotel services and facilitiesResolve guest queries efficiently and professionallyWork closely with other departments to deliver a seamless guest experienceWhat We're Looking ForA friendly and approachable personalityExcellent communication and customer service skillsGood organisational skills and attention to detailConfidence using computers and hotel systemsThe ability to work in a fast-paced environmentFlexibility to work shifts, including evenings, weekends and holidaysPrevious hospitality or customer service experience is beneficial What's You Can Expect From UsHotel discounts worldwideTraining and development opportunitiesA supportive and inclusive team environmentYou'll be joining us at an exciting time as we recently joined the Starboard Hotels family.If you enjoy meeting people, thrive in a busy environment and have a passion for great service, we'd love to hear from you.Please note that all offers of employment are subject to satisfactory proof of the right to work in the UK.Reference: REC-001QualificationsHospitality experience is preferredAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.