Receptionist / Admin Assistant – KSA

Key ResponsibilitiesReception & Front Desk ManagementWelcome visitors, clients, and guests professionally, creating a positive first impression.Manage the reception area, visitor registration, and meeting room bookings.Answer and direct phone calls, emails, and general inquiries promptly and efficiently.Coordinate incoming and outgoing mail, deliveries, and courier services.Schedule meetings and assist with office coordination and logistics.Ensure the reception area remains clean, organized, and presentable at all times.Customer Service & Client SupportRespond to customer inquiries, complaints, and service requests in a professional and timely manner.Coordinate with internal departments to resolve customer issues effectively.Maintain accurate records of customer interactions, requests, and follow-ups.Assist walk-in customers by providing information and guidance on company services and processes.Deliver a high standard of customer service and contribute to a positive customer experience.Escalate complex or unresolved matters to the appropriate management when necessary.Administrative SupportProvide day-to-day administrative assistance and office coordination.Prepare, organize, file, and maintain documents and records.Perform data entry and assist in preparing reports and correspondence.Coordinate with vendors, suppliers, and external service providers as required.Support HR and Administration functions with employee and office-related activities.Ensure compliance with company policies, procedures, and service standards.Qualifications & RequirementsBachelor’s degree or Diploma in Business Administration, Hospitality, Customer Service, or a related field.Minimum of 2–4 years of experience in reception, front desk, administrative, or customer service roles.Excellent verbal and written communication and interpersonal skills.Professional appearance and a customer-focused mindset.Strong organizational, multitasking, and problem-solving abilities.Proficiency in Microsoft Office applications.Fluency in English is required; Arabic language skills are highly preferred.Previous experience in the GCC, particularly in Saudi Arabia, is an advantage.Key CompetenciesCustomer Service ExcellenceCommunication SkillsProfessionalism and ConfidentialityOrganization and Time ManagementProblem Solving and InitiativeAttention to DetailTeamwork and CollaborationAdaptability and Positive AttitudeMultitasking and Prioritization