Receptionist - Bilingual

Who We AreBrandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.That’s Powerful Value, Delivered.What You Will Be Responsible ForAnswering and routing incoming customer calls, e-mails, and in-person inquiries, while providing excellent customer service and supportResponding to customer inquiries and complaints in a professional and courteous manner, resolving issues promptly and effectivelyRecord and maintain accurate customer informationRepresent the organization positively and professionally as a front-line workerManage inbound/outbound mail and maintain confidentiality and securityMaintain a tidy and welcoming reception areaManage inventory levels of office supplies, ensuring cost-effectivenessTake ownership of customer issuesDemonstrate adaptability and flexibility by performing additional duties as requiredWhat We Look ForStrong organizational skills are required, with the ability to manage multiple tasks and projects effectivelyMust have working knowledge of Microsoft OfficeAble to compose simple correspondence, including memos, letters, and emailsDemonstrates the ability to apply understanding to carry out instructions in written, verbal, or diagram formDemonstrates superior telephone manners and strong interpersonal skills, with the ability to communicate effectively with stakeholders at all levelsStrong communication skills to convey information clearly and concisely with the organization's executive team and colleaguesHaving prior experience operating a multi-line switchboard is advantageous.A high school diploma or GED, or an equivalent combination of education and experience, is required.Preferably, 2-4 years experience in a call center is preferred.What We OfferCompetitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.Continuous Learning: through on-the-job training and educational opportunities.Opportunities for advancement within a growing company that values initiative and teamwork.Comprehensive benefits coverage: including health, dental and more to support your wellbeing.Retirement savings programs: Pension and RRSP programs to help you invest in your future.When you work for Brandt, we work for you.  It’s as simple as that.