Receptionist

TAG Dynamics · Ras Al Khaimah, UAE

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Manage the day-to-day operation and presentation of the TAG Dynamics reception area.
Welcome and professionally receive customers, visitors, partners, and other stakeholders.
Answer, screen, and direct incoming telephone calls to the appropriate employee or department.
Receive and respond to general customer and visitor enquiries in a professional and helpful manner.
Notify the relevant TAG Dynamics employee when customers or visitors arrive.
Maintain accurate visitor registration and reception records.
Coordinate with the Guest Services Executive regarding customer, VIP, and other important visitor arrivals.
Support the Guest Services Executive with visitor and customer requirements when requested.
Maintain accurate customer information and interaction details within the company's CRM system.
Capture and enter new customer and prospect information received through telephone calls, walk-ins, enquiries, and other customer interactions.
Ensure customer enquiries and relevant contact information are accurately allocated to the appropriate Sales team member for follow-up.
Maintain the accuracy and completeness of customer records and update information when required.
Support basic CRM administration and data entry activities for the Sales and Marketing teams.
Develop familiarity with HubSpot CRM and follow established procedures for customer data entry and allocation.
Manage incoming and outgoing mail and correspondence received through the reception area.
Provide basic assistance with incoming deliveries, couriers, and documents when required, while primary delivery and courier coordination remains with the designated support personnel.
Coordinate with the Guest Services Executive regarding meeting room requirements and customer visits.
Maintain a clean, organized, and professional reception area at all times.
Maintain appropriate discretion and confidentiality when handling customer, visitor, and company information.
Support the Sales and Marketing teams with basic administrative and customer information activities as required.
Maintain a professional, welcoming, and service-oriented approach in all customer interactions. Education: High school diploma or equivalent. Administration, business, customer service, hospitality, or related qualification is an advantage. Training:
Customer service and professional communication training preferred.
CRM training is an advantage.
HubSpot CRM experience is preferred but not mandatory; training will be provided.
Basic office administration training is an advantage. Experience:
Previous experience in reception, customer service, administration, hospitality, front office, or another customer-facing environment is preferred.
Previous CRM experience is an advantage, particularly HubSpot, but is not essential.
Experience handling customer enquiries and maintaining accurate customer information is preferred.
Experience working with customers or colleagues from different cultural backgrounds is an advantage. Other Requirements:
Strong spoken and written English is mandatory.
Good spoken and understanding of Arabic is required; English remains the primary working language.
Ability to communicate clearly and professionally with customers in both English and Arabic.
Exposure to different cultures and the ability to communicate appropriately with customers from diverse cultural backgrounds.
Female candidate preferred for this customer-facing role.
Professional, polished, and well-presented appearance.
Strong interpersonal and customer service skills.
Professional telephone manner and confident face-to-face communication.
Strong attention to detail and accuracy when entering customer information.
Good organizational and administrative skills.
Comfortable using computers and learning new systems.
Ability to handle customer information with discretion and confidentiality.
Ability to remain calm, professional, and helpful when dealing with multiple enquiries or visitors.