Receptionist

Key ResponsibilitiesCustomer Service & Front Desk Operations• Welcome members and visitors with a positive and professional attitude.• Handle check-in and check-out processes efficiently.• Manage inquiries via phone, WhatsApp, email, and booking platforms using approved scripts/SOPs.• Ensure reception and retail display areas are clean, tidy, and visually appealing.• Handle lost & found, incident reports, booking amendments/cancellations, and general admin tasks.Membership sales & court bookings• Promote and sell memberships, sports bookings (Tennis, Padel, Football, Cricket, Badminton, etc.), fitness classes, and other programs.• Conduct basic facility tours, identifying customer goals and matching solutions to needs.• Hit monthly sales targets and contribute to team sales results.• Generate leads proactively and conduct follow-ups to convert them into bookings/memberships.• Maintain accurate CRM records, membership agreements, and waiver documentation.Retail & F&B Sales• Promote and sell retail items (sports merchandise, accessories, apparel, etc.).• Promote F&B offerings (grab-and-go items, protein snacks, hydration products, etc.).• Upsell relevant items aligned with customer needs (e.g., water bottles for players, energy and recovery drinks before and after classes).• Ensure visual merchandising standards are maintained and replenished.• Process POS sales transactions accurately and according to finance procedures.Stock Control (Retail & F&B)• Conduct stock counts for retail and F&B according to SOPs (daily spot checks/weekly counts/monthly inventory).• Monitor stock levels and notify the line manager when reordering is needed.• Receive deliveries, verify quantities and quality, and update stock tracking sheets/inventory logs.• Reduce wastage by applying FEFO/expiry management (First Expired, First Out) for F&B.Customer Retention & Relationship Management• Build rapport with members and ensure their needs are met.• Support complaint handling using the facility’s complaint log SOP.• Assist in customer engagement activities, campaigns, and retention programs.Administration & Reporting• Maintain daily checklists, cash control sheets, and lead tracking.• Prepare daily sales reports (memberships + F&B + retail).• Ensure all membership and booking documents are completed per SOPs.• Ensure compliance with company policies and Health & Safety procedures.Skills & Attributes Required• Excellent customer service and interpersonal communication skills.• Strong sales mindset, confident in selling memberships, retail, and F&B items.• Organized, proactive, reliable, and detail-oriented.• Ability to multitask and remain calm under pressure in a busy environment.• Good level of computer literacy (CRM systems, emails, POS, spreadsheets).• Flexible to work weekends, evenings, holidays, peak seasons, and events.Qualifications & Experience• 1–2 years’ experience in customer service, hospitality, multi-sports venue reception, or retail sales.• Experience in membership sales, Padel and Tennis operations is highly desirable.• Fluency in English required; Arabic or additional languages are a plus.