Receptionist

At the Moxy Hotel (part of the MHL Hotel Collection & Marriott) we have a fantastic opportunity to join our Front Desk team as a Receptionist. We are looking for individuals who have a passion for hospitality and want to grow in their career.Jobs responsibilities:Process all guest check-ins by confirming reservationsAssign rooms, issue, and activate room keys.Process all payment types such as room charges, cash, debit, or credit cards.Process all check-outs, including resolving any late and disputed chargesAnswer, record, and process all guest calls, messages, requests, questions, or concernsCoordinate with Housekeeping to track readiness of rooms for check-in.Communicate parking procedures to guests/visitorsSupply guests with directions and information regarding property and local areas of interest.Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.Complete designated cashier and closing reports in the computer system.Balance and drop receipts according to Accounting specifications.Welcome and acknowledge all guests according to company standardsSpeak with others using clear and professional language; answer telephones using appropriate etiquetteDevelop and maintain positive working relationships with othersPreferred Candidate Requirements:1+ years relevant experience in a similar positionMarriott experienceRequires very strong communication skills, fluency in English is a must.Knowledge of Opera an advantageExcellent customer service skillsProfessional demeanorProfessional telephone mannerAbility to work in a busy environmentFluent level of written and spoken EnglishWe are happy to provide the following benefits for this position:Complimentary meals whilst on duty.Employee Assistance Program for employees and friends & family.Death in Service benefit.Employee Discounts – we offer both accommodation and food discounts for employees and family members at MHL Hotels.Career Development – we promote development and promotion opportunities within our hotels and to transfer across our 16 hotels. We are committed to the continuous development of all our employees.Training – we offer a full training programme for all new employees including a full days Hotel Induction where you are introduced to the policies and procedures of the hotel and meet with our managers.Tax Saver commuter tickets and Bike to Work Scheme – we can provide commuter tickets where employees can save on their travel costs, and we offer the Bike to Work Scheme to all employees.Recognition awards for employees & managers, Recommend a Friend recruitment bonus, Birthday present, MHL Awards celebrationTo be part of a group of 16 hotels and to work with well-known international brands: Hilton, InterContinental, Marriott hotels.About the MHL Hotel Collection:MHL group is a renowned portfolio of well known, high profile Hotel’s throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process.Due to the high volume of applications received, we regret that we are only able to contact candidates whose experience and profile closely match the requirements of the role. We sincerely thank all applicants for their interest and for taking the time to apply.