Receptionist

Reception SupervisorLocation: Blijdorp, NetherlandsEmployment Type: Full-timeAbout the RoleA premium health and wellness organisation is seeking an experienced Reception Supervisor to lead its front-of-house team and ensure members consistently receive a high-quality, welcoming experience.In this role, you will act as a Duty Manager, overseeing the reception team and supporting the day-to-day operation of the front desk. You will lead and develop team members, maintain high customer service standards, and serve as a key point of contact for members both in person and by telephone.Key ResponsibilitiesLead and supervise the reception team, ensuring consistently high standards of customer service.Act as Duty Manager and support the smooth day-to-day operation of the club.Welcome members and ensure a professional, friendly and engaging experience.Manage and respond to member enquiries both face-to-face and by telephone.Coach, support and motivate reception team members.Work closely with the wider management team to maintain operational and service standards.Help create a positive, collaborative and inclusive team environment.Respond effectively to customer needs and issues within a fast-paced environment.About YouThe ideal candidate will have:Previous experience supervising or managing a customer-facing team.A strong passion for delivering excellent customer service.Excellent communication and interpersonal skills.A collaborative, team-oriented approach.The ability to remain organised and effective in a fast-paced environment.Confidence taking responsibility and making decisions as part of a management team.BenefitsComplimentary premium club membership.Food and beverage allowance.Friends and family discounts on club products and services.Internal training and career development opportunities.Additional annual leave on your birthday.Access to a wider employee benefits programme.This is an opportunity to take on a leadership role within a premium health and wellness environment, combining customer service, team management and day-to-day operational responsibility.