Receptionist

To provide exceptional customer service by warmly welcoming clients, managing appointments, handling inquiries, and ensuring a smooth front-desk experience at the spa/Nail salon.

Key Responsibilities

• Greet clients in a friendly and professional manner upon arrival.
• Answer phone calls, respond to messages, and manage appointment bookings efficiently.
• Confirm, reschedule, or cancel appointments as needed.
• Provide information about services, prices, and promotions to clients.
• Handle client check-ins and check-outs, including processing payments.
• Maintain a clean, organized, and inviting reception area.
• Coordinate with technicians and therapists to ensure smooth service flow.
• Address client concerns or complaints politely and refer them to the manager if necessary.
• Keep records of daily bookings, payments, and customer data accurately.Qualifications and Skills:
• High school diploma or equivalent; diploma in customer service or hospitality is a plus.
• Previous experience in a spa, beauty salon, or hospitality setting is preferred.
• Strong communication and interpersonal skills.
• Professional appearance with a welcoming attitude.
• Proficiency in using booking systems and basic computer applications.
• Ability to multitask and work under pressure in a fast-paced environment.
• Good English communication skills; Arabic is a plus.Working Hours:Full-time, with flexibility to work evenings, weekends, and holidays as required.