Receptionist

Role Description The Receptionist at Grand G Hotel by Generalturist is a full-time, on-site role based in Skopje. The role involves welcoming guests, managing check-in and check-out procedures, and providing accurate information about hotel services and local attractions. The Receptionist will answer and direct phone calls, handle reservations and inquiries, and manage guest requests in a timely and professional manner. Daily tasks include processing payments, maintaining guest records, coordinating with housekeeping and other departments, and ensuring the reception area is orderly and presentable. The role also requires handling basic clerical tasks such as filing, preparing documents, and updating booking systems.Qualifications Strong customer service and communication skills, with the ability to interact professionally and courteously with guests and colleagues.Proficiency in receptionist duties and clerical skills, including managing reservations, check-in/check-out procedures, and maintaining accurate records.Solid phone etiquette skills, including answering calls promptly, redirecting inquiries, and providing clear information.Good organizational and time-management abilities, with attention to detail when handling documents, payments, and guest information.Comfort using hotel management or booking software and standard office applications.Fluency in Macedonian and good command of English; additional languages are an advantage.Prior experience in hospitality or front desk operations is preferred but not mandatory.Availability to work in shifts, including weekends and holidays, as required by hotel operations.