Receptionist

About The RoleAs a Receptionist, you will be the first point of contact for our guests and a key contributor to creating a positive and memorable first impression. Your role is central to delivering outstanding customer service and ensuring a smooth guest journey from arrival to departure.With strong communication skills, attention to detail, and a passion for hospitality, you will help create a welcoming and professional front-office experience.Life at the HotelThe front desk is the heart of the hotel. Every day is different — check-ins, check-outs, guest requests, problem-solving, and close collaboration with all departments. In this fast-paced environment, flexibility, organization, and calm professionalism are essential.You will be part of a supportive and team-oriented workplace where guest satisfaction is always the priority.What You'll DoManage guest arrivals and departures, ensuring a smooth and welcoming experienceHandle reservations, modifications, and cancellations using the property management systemDeliver excellent customer service by responding to inquiries and resolving complaintsCoordinate with other departments to meet guest needs and requestsProcess payments, billing, and financial transactions accuratelyProvide guests with information on hotel facilities, local attractions, and transportationMaintain accurate records of guest information, transactions, and special requestsEnsure the reception area remains tidy, organized, and invitingRequirementsYour Uniqueness is WelcomeWe believe outstanding receptionists combine professionalism with genuine warmth and hospitality. They are organized, adaptable, and always guest-focused.We're looking for someone who:Has previous experience in a receptionist or front office role (hospitality experience is a plus)Communicates fluently in both English and Greek, verbally and in writingDemonstrates strong organizational skills and attention to detailIs familiar with hotel systems such as Protel or similar (considered an asset)Thrives in a fast-paced, multitasking environmentHas a friendly, professional demeanor and a strong focus on guest satisfactionIs flexible to work shifts, including weekends and holidaysBenefitsWhat we offerContinuous training and professional developmentA dynamic, international, and data-driven work environmentThe opportunity to work with a leading hospitality groupAccommodation (for resort properties) and meals providedReady to join our Community?