Receptionist

Company Description Sheraton Berlin Grand Hotel Esplanade is a contemporary, design-focused hotel located in the heart of Berlin, just steps from renowned museums, theaters, shopping districts, and major attractions like Kurfürstendamm, KaDeWe, and Potsdamer Platz. The hotel features 354 spacious rooms and 40 suites with modern amenities, panoramic city views, and ergonomic furnishings, including exclusive Club Rooms with access to the Sheraton Club Lounge. Guests can enjoy extensive wellness offerings at the Esplanade Spa and Fitness Lounge, including a heated indoor pool, sauna, and fitness center with personal training on request. Dining options range from a rich breakfast buffet at Elements to innovative crossover cuisine at the Ellipse Lounge and live music at The Unique Bar Berlin. With versatile event spaces accommodating up to 1,200 participants, the hotel provides an exceptional setting for business meetings, conferences, and receptions.Role Description The Receptionist role is a full-time, on-site position based in Istanbul, supporting guests and visitors of Sheraton Berlin Grand Hotel Esplanade. The Receptionist will greet guests, manage check-in and check-out procedures, and provide information about hotel services, facilities, and local attractions. Daily responsibilities include handling phone calls, responding to inquiries, managing reservations, and maintaining accurate guest records. The role also involves coordinating with housekeeping and other departments, processing payments, and ensuring that the front desk area is organized and welcoming. The Receptionist is expected to deliver professional, courteous service at all times and contribute to a positive guest experience.Qualifications Candidates should possess strong customer service and communication skills to interact effectively with guests and colleagues.Candidates should possess receptionist duties and clerical skills, including managing check-in/check-out, reservations, and administrative tasks.Candidates should possess professional phone etiquette skills to handle inbound and outbound calls efficiently and courteously.Candidates should possess basic computer literacy and familiarity with hotel management or reservation systems.Previous experience in hospitality or front office roles is beneficial.Ability to work varying shifts, including evenings, weekends, and holidays, as needed.Strong problem-solving abilities and attention to detail.Proficiency in English; additional languages are an advantage.