Receptionist

We are looking for a dynamic and motivated ''Receptionist'' to join our team at Carisma Spa & Wellness in Saint Julian's, Malta. This full-time, on-site role is essential in ensuring our guests receive the highest standard of customer service and support throughout their spa experience.ResponsibilitiesCustomer Relations Excellence: Provide exceptional service to all guests, ensuring their experience is relaxing and rejuvenating from start to finish,Sales and Promotions: Actively promote spa services, packages, and homecare products to guests, driving sales and enhancing customer satisfaction,Handling the Spa Information Desk and managing daily promotional activities both indoors and outdoors within the hotel premises. This includes guest engagement and ensuring a communicative and personable approach throughout the hotel complex,Marketing Materials: Handle and distribute leaflets, brochures, and promotional catalogues to increase awareness and drive engagement with our services,Reservations Management: Efficiently manage guest reservations, ensuring accurate scheduling and optimal use of spa resources,Service Sales: Sell spa services and homecare products, offering personalized recommendations to meet guests' needs,Daily Operations Assistance: Support the overall daily operations of the spa, ensuring a smooth and efficient workflow,Following All Brand Standards Assigned: Following all brand standards accordingly.

Qualifications

Proven experience in a customer service or sales role, preferably within the spa or wellness industry,Excellent interpersonal and communication skills, proficient English,Strong organizational skills and attention to detail,Ability to multitask and handle various responsibilities simultaneously,Proficiency in handling marketing materials and promotional activities,A proactive and positive attitude with a passion for wellness and customer care.Join us at Carisma Spa & Wellness and be a part of a team dedicated to enhancing the well-being of our guests. If you have a passion for customer service, sales, and the wellness industry, we would love to hear from you.