Receptionist

Chaps & Co pride themselves on creating a positive working environment, and it is your responsibility to maintain that within the shop both for clients and team members. We strive to deliver excellence, for both clients and colleagues by maintaining the brand values and standards.As a receptionist you are the first person our clients engage with when entering our barbershops. It is your responsibility to greet our clients with a warm and engaging manner. You are also responsible for answering all calls, take appointment bookings and deal with any customer enquiries or complaints in a professional and calm manner.You will also be responsible for finance and inventory management within the shop. You may also be expected to work in multiple locations to support the business needs as permitted by local law.It is also essential you maintain health and safety standards within the shop both for the safety of our clients andteam.AREAS OF RESPONSIBILITY:

• Greet and assist clients as they enter the shop
• Manage checkout process smoothly and efficiently
• Manage any incoming phone calls and enquiries in a professional manner
• Daily finance management including taking payments via card, cash and fresha,
• Managing petty cash, ensuring receipts are available for reimbursement
• Ensuring day end banking matches daily sales report
• Assist in inventory management process, by assisting in weekly stock takes
• Understand all barber and therapy services offeredSHOP STANDARDS & CLEANLINESS:
• Maintain overall shop presentation in line with Chaps & Co brand standards at all times
• Ensure reception, waiting areas and visible client areas are clean, organised and welcoming
• Ensure all workstations and floors are cleaned and reset in between clients
• Regularly check that floors, surfaces and high-touch areas are clean and free from clutterCUSTOMER SERVICE:
• Responsible for delivering our customer service journey to the highest level
• Develop and maintain a good rapport with all clients
• Always engage with positive energy and body language with both clients and the Chaps & Co team