Receptionist – Emirati Talent

Key ResponsibilitiesService Delivery & Front Office OperationsServe as the first point of contact for visitors, guests, and callers, ensuring a professional, welcoming, and positive experience.Greet visitors and clients and direct them to the appropriate person, department, or meeting location.Answer, screen, and forward incoming telephone calls professionally and accurately.Manage the reception area, ensuring it remains organized, presentable, and aligned with the Company’s service and hospitality standards.Manage incoming and outgoing correspondence, including mail, documents, and courier services.Coordinate appointments, meeting schedules, and calendars, as required.Provide general administrative support, including data entry, filing, document management, and other assigned administrative activities.Coordinate with relevant departments and support teams to ensure efficient front-office operations and timely resolution of visitor or service-related requirements.Maintain accurate reception records, visitor logs, and other required documentation.Support the continuous improvement of reception and front-office processes to enhance operational efficiency and customer experience.Customer Experience & Service ExcellenceDeliver a consistently high standard of customer service to all visitors, guests, employees, and callers.Anticipate visitor and guest requirements and respond to requests in a timely, professional, and courteous manner.Handle enquiries, concerns, complaints, and special requests professionally, escalating matters where appropriate.Communicate clearly and courteously, ensuring information is accurately understood and conveyed.Maintain professionalism, discretion, and confidentiality when handling sensitive information.Demonstrate a proactive and solution-oriented approach to addressing day-to-day front-office requirements.Visitor Management, Health & SafetyRegister visitors and issue visitor passes or badges in accordance with Company procedures.Monitor visitor access and coordinate with Security and relevant departments to support appropriate access control.Ensure visitors are informed of applicable safety and security requirements where necessary.Maintain awareness of emergency procedures, including fire evacuation, medical emergencies, and other workplace incidents.Provide appropriate guidance to visitors during emergency drills or actual emergency situations.Maintain accessible and up-to-date emergency contact information.Promptly report safety hazards, incidents, security concerns, or other irregularities to the appropriate personnel.Ensure the reception area is maintained in a clean, safe, and hygienic condition and that required reception supplies are readily available.Brand & Professional StandardsRepresent the Company professionally as the first point of contact and contribute to a positive corporate image.Maintain a professional appearance, courteous demeanor, and appropriate conduct at all times.Demonstrate punctuality, reliability, and consistency in carrying out assigned responsibilities.Adhere to the Company’s Code of Conduct, policies, procedures, and service standards.EducationDiploma or Bachelor’s degree in Business Administration, Hospitality, Customer Service, or a related field, or an equivalent qualification, is required.ExperienceMinimum 1 year of relevant experience in a receptionist, front desk, customer service, hospitality, or administrative support role.Previous experience within a corporate, hospitality, real estate, or customer-facing environment is preferred.Experience in managing visitors, telephone enquiries, meeting coordination, and general front-office administration is desirable.Key CompetenciesCustomer Service ExcellenceExcellent verbal and written communication skills in English and ArabicCustomer and Visitor FocusPlanning and OrganizationAttention to DetailMultitasking and Time ManagementProblem-Solving and InitiativeProfessionalism and ConfidentialityTeamwork and CollaborationReliability and Accountability