Receptionist - Part Time - Prince Regent Swimming Complex

Join the Energy at Freedom Leisure - Do Good Feel Good!At Freedom Leisure, we're all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it's our people who make the difference.As one of the UK's leading charitable leisure trusts, we're proud of our mission: Improving Lives Through Leisure. We're here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone—because everyone deserves to feel good. We're all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you're passionate about helping others and love creating great experiences, you'll feel right at home with us.You don't need to be an expert to get started—we'll give you all the training and support you need. With over 130 centres across England and Wales, there's loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good - one smile at a timeWe're proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.This is your place, this is where you matter.About The RoleWe are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this role, you'll be the first point of contact for our customers - providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities

Customer Service & ReceptionWelcome all visitors with a smile in a friendly and professional mannerHandle enquiries, bookings and memberships face-to-face, online and by phoneAccurately operate booking, till and membership systemsProvide up-to-date information on centre facilities, classes and promotionsMaintain a tidy, inviting reception area and ensure high standards of presentationTeamwork & Operational SupportWork as part of a collaborative, multi-skilled teamSupport the delivery of events and activities within the centreFollow Freedom Leisure's policies on safeguarding, health & safety and customer careParticipate in relevant training and ongoing professional developmentPlease note: If a high volume of suitable applications is received, we may close this vacancy earlier than advertised. Early applications are encouraged.Hours: 16 hours a week, Saturday - Sunday (rota basis)RequirementsWe're looking for someone who is:Passionate about delivering outstanding customer serviceComfortable using till systems and handling cash/card paymentsAble to multitask and remain calm in a busy environmentA proactive, flexible and reliable team playerDesirable Skills & Experience:Previous experience in a customer-facing role in leisure, fitness or community service settingsHospitality or Retail experience delivering customer excellenceBenefitsWe want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spendingDiscounted Staff membership (including family members)Incremental holidaysEmployee Assistance Programme - 24/7 confidential, independent and professional counsellingCompany pensionVarious insurance and saving schemesFinancial adviceCycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)All this as well as fully funded training and career progression opportunities in a team working environmentClosing date: 25th September 2026Salary: up to £10,603 per annumFreedom Leisure is proud to be an equal opportunities employer.We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.